Responsable Service Client — Leadership & Opérations

Wal-Mart Canada Corp; La Pocatière; On-site; CAD 22,000 - 32,000; Full time

Job summary

Wal-Mart Canada Corp is seeking a Customer Service Manager in La Pocatière, QC to lead front-end operations and deliver exceptional customer service. You will supervise checkout area activities, train associates on systems and safety procedures, and ensure adherence to company programs to maintain efficient store operations.

The role requires flexibility to work varied shifts, including evenings and weekends, and emphasizes ability to manage high-demand periods while maintaining top service

Qualifications

• Age – 16 or older

Responsibilities

• Lead front end operations to deliver exceptional customer service and drive customer loyalty.
• Supervise the checkout area operations and ensure adequate staffing and cashier support.
• Oversee cashier transactions, returns, and exchanges to ensure they follow company guidelines.
• Train associates on systems and procedures, productivity standards, and loss prevention measures.
• Monitor and promote Walmart programs and initiatives including credit services and member discounts.

Job description

Wal-Mart Canada Corp is seeking a Customer Service Manager in La Pocatière, QC to lead front-end operations and deliver exceptional customer service. You will supervise checkout area activities, train associates on systems and safety procedures, and ensure adherence to company programs to maintain efficient store operations.

The role requires flexibility to work varied shifts, including evenings and weekends, and emphasizes ability to manage high-demand periods while maintaining top service