Residential Life Student Assistant -Fed. & State Work Study Only

The College of St. Scholastica; St. Catharines; On-site; CAD 1,653,000 - 2,204,000; Part time

Job summary

The College of St. Scholastica is seeking two Residential Life Desk Assistants to support the front desk operations in the Residential Life Office.

You will answer calls, direct students to resources, issue temporary key cards and IDs, and help manage keys and access during move-ins and move-outs. Position begins August 24, 2026 and ends May 9, 2026, with up to 10 hours per week during the academic year and up to 40 hours per week in the summer term.

Qualifications

• Applicant must be a CSS student and able to fulfill duty expectations.
• Ability to handle front desk duties and maintain confidentiality.
• Ability to deescalate concerns at the front desk.

Responsibilities

• Assist the Coordinator of Housing Operations with desk operations and related tasks.
• Maintain presence at the Residential Life front desk; answer calls, check equipment in/out, direct residents to resources, issue temporary key cards.
• Manage Residential Life email inbox and route inquiries to staff.
• Print and issue Saints Cards, IDs and proxy badges.
• Cover desk shifts when an RA is unavailable.
• Assign door access to Saints Cards and badges; assist with room key management.
• Support semester move ins/move outs, room changes, and other operations; ensure FERPA compliance.

Skills

Desk operations

Phone handling

Deescalation

FERPA compliance

Education

CSS student

Job description

Residential Life Desk Assistant (Desk Assistant)

Position Title : Residential Life Student Assistant (Desk Assistant)

Place of Work : Residential Life Office

Supervisor : Coordinator of Housing Operations

Positions Available: 2

Position Begins : August 24, 2026

Position Ends : May 9, 2026

Requirements : Applicant must be a CSS student & able to fulfill duty expectations.

Purpose

The primary role of the Desk Assistant is to support the operations of the Residential Life front desk, work collaboratively with the Resident Advisors (RAs), and help create a safe and welcoming environment for residents.

Position Summary

• Assist the Coordinator of Housing Operations (or their designee) with desk operations. This includes all tasks below, but also other desk and administrative duties as assigned..
• Maintain presence at Residential Life front desk - answering incoming phone calls, checking equipment in/out, directing students to appropriate resources, issuing temporary key cards, etc.
• Manage Residential Life email inbox - answering questions as able and directing inquiries to the appropriate professional staff member.
• Responsible for printing and issuing Saints Cards, IDs and proxy badges.
• Cover any desk shifts when an RA is unavailable.
• Assigns appropriate door access to new Saints Cards and badges.
• Assists with room key management, including issuing new temporary key cards and hard keys.
• Assists with the execution of semester move ins/move outs, room changes, and other departmental operations as necessary.
• Assures proper confidentiality and FERPA compliance in the course of all described responsibilities.
• Other duties as assigned to meet the needs of the department.

Compensation And Training

Academic year: Up to 10 Hours/week on average

Summer Term: up to 40 hours per weeks

$14.00/hour

Confrontation

• Be able to assist in deescalation of concerns at the front desk.

Other Commitments

• Schedules will be done at the beginning of each term. Hours are dependent on the needs of the department and the availability of the employee.

Hiring Preference

• Hiring preference will be given to current or former residents.