Residence Manager

Shaw University; Raleigh; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading academic institution located in Raleigh, Newfoundland and Labrador, is seeking a Residence Manager. This full-time professional position involves ensuring quality housing for students, maintaining a safe campus life, and addressing student conduct issues. The ideal candidate will have a master's degree in a relevant field and at least three years of experience in residential life. Strong organizational and communication skills are essential, as well as the ability to manage multiple responsibilities effectively. Join us in fostering a vibrant and inclusive learning environment.

Qualifications

• Three years of related work experience in Residential Life and Student Housing.
• Strong oral and written presentation skills.
• Ability to handle multiple tasks and meet competing deadlines.

Responsibilities

• Ensure quality housing for students.
• Conduct regular inspections of the student housing facility.
• Respond to emergency and crisis situations.

Skills

Organizational skills

Crisis response

Communication skills

Team collaboration

Education

MA or MS degree in Student Personnel, Education, Counseling or related field

Job description

Reporting to the VP of Academic & Student Affairs, Residence Managers are responsible for providing quality housing for students; maintaining a safe, healthy, learning and living environment; addressing student conduct issues; and managing the resident assistant program. The Residence Life Manager provides leadership for on‑campus residential areas and shares the responsibility for developing and maintaining residential communities that facilitate student growth and development. The Residence Manager is a full‑time professional staff position with "on call" responsibilities.

Essential Job Functions

• Ensure quality housing for students
• Create an inclusive residential environment that fosters diversity and contributes to the total development of each individual
• Conduct regular inspections of the student housing facility and student units; identify problem areas and enlist means to correct them
• Report, track and follow up on maintenance issues with appropriate building managers, maintenance and cleaning staff, etc.
• Coordinate with outside vendors and/or property management to ensure all repairs and maintenance issues are completed in a timely manner
• Coordinate administrative functions for the area including student check‑in, check‑out, room changes, damage assessment, student billing, key maintenance and room condition reports
• Respond to emergency and crisis situations, and make appropriate referrals as needed
• Provide coverage of the student housing facility during off‑hours and weekends as necessary
• Serve as primary conduct officer for student conduct issues in housing
• Administer and implement housing policies and procedures
• Ensure that appropriate sanctions are carried out in a timely manner
• Maintain accurate student conduct records
• Supervise, train and evaluate resident staff
• Provide direction and coordination for all housing community development and co‑curricular activities
• Maintain key inventory records, room assignments and emergency contact information
• Maintain an awareness of current issues and developments in higher education and student personnel
• Other duties as assigned

Supervisory Responsibilities

Residence Coordinators (staff); Residence Assistants (students)

Minimum Job Qualifications

Education and/or Experience:

• MA or MS degree in Student Personnel, Education, Counseling or related field required
• Minimum of three years related work experience in Residential Life and Student Housing; or combination of education and equivalent work experience
• Leadership training and crisis response experience preferred
• Must be responsive, quick‑thinking, and possess an innate ability to anticipate and respond to issues
• Establish priorities, and work in an organized manner with emphasis on detail and accuracy
• Ability to handle multiple tasks and assignments and meet competing deadlines

Certificates, Licenses or Registrations:

• Valid NC Driver’s License

Other Competencies (Skills, Abilities, Behaviors)

• Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization
• Strong oral and written presentation skills
• Ability to work well independently and as a member of a team
• Excellence in organization, decision‑making, problem‑solving and creating a collaborative environment
• Ability to manage multiple projects simultaneously
• Must be able to read, write and speak fluently in English

Physical Demands

Ability to sit or stand for up to 8 hours/day and climb stairs as required. Some lifting (up to 25 pounds occasionally), bending, and carrying. Specific vision abilities include the ability to use close vision. The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.