Residence Services Representative

Campus Living Centres; Oshawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

Campus Living Centres is seeking a Residence Services Representative to support leasing, resident services, and daily property operations on-site in Oshawa, Canada. You will assist prospective residents, manage leases, process payments, and maintain front desk operations to deliver an exceptional living experience.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Must possess excellent verbal communication skills.
• Must possess excellent customer service skills.
• Must possess positive attitude.
• Work independently without constant supervision.
• Must be able to handle multiple projects at once.

Responsibilities

• Front desk operations and guest check-ins/check-outs.
• Support leasing process, tours, applications, lease administration.
• Maintain organized office systems and resident files.
• Process payments, invoices, and review accounts.

Skills

Verbal communication

Customer service

Positive attitude

Independent work

Multitasking

Education

High School Diploma

Some College/University preferred

Job description

Career Opportunities with Campus Living Centres

A great place to work.

Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The Residence Services Representative is responsible for supporting leasing, resident services, and daily property operations. This role combines front-line resident support with leasing and administrative responsibilities, helping create an exceptional living experience while maximizing occupancy and maintaining operational excellence

1. Essential Functions and Basic Duties

• Demonstrate a high degree of customer service on phone calls, via email, and in person
• Assist prospective residents through the leasing process, including tours, applications, and lease administration.
• Maintain organized office systems, resident files, and property documentation
• Utilize Campus Living Centres’ computer software
• Financial administration, including processing payments, invoices, and reviewing accounts
• Maintain video surveillance and ensure that cameras are recording at all times
• Maintain student and guest privacy
• Knowledge of emergency procedures and on-call staff procedures
• Know who to contact for various situations, including residence staff and facility contractors
• Ensure the room status is updated from the housekeeping department
• Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
• Maintain the appearance of the desk, lobby and office area at all times
• Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
• Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
• Ensures building keys are used appropriately and responsibly
• Ensure the safety and security of the building by enforcing guest and visitor policies
• Uphold and adhere to all organizational policies
• Any other duties as assigned by Director, GM, other management team members.

Health & Safety

Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).

Online training modules and in-person training must be completed before starting regular duties.

WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

2. Performance Measurements

Performance will be primarily measured on the following factors:

• Adaptability & Flexibility
• Communication
• Customer Service
• Initiative
• Inter-Personal Skills
• Organization & Planning
• Overall Performance
• Quality of Desired Results
• Reliability
• Skill & Knowledge

3. Qualifications

Education: High School Diploma, some College or University preferred

Skills/Abilities:

• Must possess excellent verbal communication skills
• Must possess excellent customer service skills
• Must possess positive attitude
• Work independently without constant supervision
• Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience

4. Working Conditions

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level