Resident Relations Manager

Collage; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Health Spending Account

Company pension

Free parking

Employee Assistance Program

Paid vacation & sick time

Job summary

Thorwin Properties is seeking a dependable Resident Relations Manager to support operations across a portfolio of 300–500 units in Winnipeg and at multiple sites. The role requires traveling between properties with a reliable vehicle and is a permanent full-time position.

You will engage with residents, support leasing, conduct inspections, and coordinate maintenance while upholding Thorwin standards. The ideal candidate is organized, customer-focused, and comfortable managing administrative

Qualifications

• Experience in property management or building operations.
• Strong communication and interpersonal skills.
• Ability to manage multiple sites and travel between properties.
• Valid driver's license and reliable vehicle.

Responsibilities

• Serve as the primary contact for residents across assigned properties.
• Support leasing activities, including showing suites and assisting prospective tenants.
• Conduct regular building inspections for safety and standards compliance.
• Coordinate maintenance with service teams and contractors.
• Maintain logs, reports, and administrative records.
• Uphold building policies and foster a respectful community.
• Respond to urgent issues or after-hours needs as required.
• Travel between multiple properties daily; vehicle required.

Skills

Property management

Customer service

Building operations

Communication skills

Time management

Team collaboration

Tools

Property management software

Job description

Property Management Full Time Winnipeg, MB

Resident Relations Manager - Thorwin Properties

Multiple Locations Across Winnipeg

Thorwin Properties is one of Winnipeg’s leading property management companies committed to providing clean, safe, and welcoming communities across Winnipeg. We are seeking a dependable, community focused Resident Relations Manager to support operations across a portfolio of 300–500 units. This is a non‑live‑in position, and a reliable vehicle is required for daily travel between properties. This a permanent full-time position.

Why Work With Thorwin

• Competitive salary depending on qualifications and experience.
• Competitive benefits (Health, Dental, Life & Disability Insurance, Health Spending, Company Pension, Free parking, Employee Assistance Program, paid Vacation and Sick time)
• Supportive leadership and a collaborative team environment
• Training and ongoing guidance
• The opportunity to make a meaningful impact on the resident experience across established communities

Who You Are

You’re organized, approachable, and take pride in delivering excellent service. You enjoy a role that blends resident support, administrative work, and hands‑on building oversight. You’re comfortable managing multiple sites and maintaining strong relationships with residents, contractors, and the Thorwin team.

What You’ll Do

• Serve as the primary point of contact for residents across your assigned buildings
• Support leasing activities, including showing suites and assisting prospective tenants
• Conduct regular building inspections to ensure safety, cleanliness, and compliance with Thorwin standards
• Coordinate maintenance and repairs with Thorwin’s service team and external contractors
• Maintain accurate logs, reports, and administrative records
• Uphold building policies and foster a respectful, community‑oriented environment
• Respond to urgent issues or after‑hours needs as required
• Travel between multiple properties daily (vehicle required)

What You Bring

• Experience in property management, customer service, hospitality, or building operations is an asset
• Strong communication and interpersonal skillsAbility to manage time effectively while overseeing multiple buildings
• Basic maintenance or cleaning knowledge is helpful
• Comfortable using email, digital tools, and property management systems
• Valid driver’s license and reliable vehicle are required