Resident Experience & Community Coordinator

Greenwin Corp.; Toronto; On-site; CAD 55,000 - 58,000; Full time

Job summary

Greenwin Corp. is seeking a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at multiple properties.

You will be the primary contact for residents and prospective residents, shaping a warm, connected community and ensuring a smooth onboarding process. The role emphasizes exceptional customer service, strong communication, and organizational skills, with knowledge of MS Office and ideally Yardi.

Qualifications

• Minimum college diploma in business administration or related field.
• Experience in property management preferred.
• Excellent communication and interpersonal skills.
• Strong customer service mindset and organizational abilities.
• Proficiency with MS Office; knowledge of Yardi is a plus.
• Patient and team-oriented with multitasking ability.

Responsibilities

• Develop and implement initiatives that boost resident satisfaction and build a strong sense of community.
• Plan and host engaging resident events, programs, and activities.
• Act as a key liaison between residents and management, addressing concerns with empathy and efficiency.
• Conduct surveys to gather feedback and improve resident services based on insights.
• Collaborate with vendors and local partners to offer exclusive resident perks and promotions.
• Oversee the maintenance and functionality of resident amenities and facilities.
• Assist new residents with onboarding, ensuring a smooth move‑in experience.
• Maintain accurate resident records and support the site team with administrative tasks.
• Manage purchase orders, contractor scheduling, and suite marketing efforts as needed.
• Respond professionally to resident inquiries—both in person and by phone with a customer‑first attitude.
• Recommend and implement service improvements in collaboration with the property team.
• Stay informed on industry trends to continuously elevate the resident experience.

Skills

Strong communication

Interpersonal skills

Customer service

Organizational skills

MS Office proficiency

Yardi knowledge

Education

College Diploma in Business Administration

Job description

Greenwin Corp. is seeking a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at multiple properties.

You will be the primary contact for residents and prospective residents, shaping a warm, connected community and ensuring a smooth onboarding process. The role emphasizes exceptional customer service, strong communication, and organizational skills, with knowledge of MS Office and ideally Yardi.