Resident Experience Coordinator

Greenwin Corp.; Toronto; On-site; CAD 55,000 - 58,000; Full time

Job summary

Greenwin Corp. is seeking a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at multiple properties.

You will be the primary contact for residents and prospective residents, shaping a warm, connected community and ensuring a smooth onboarding process. The role emphasizes exceptional customer service, strong communication, and organizational skills, with knowledge of MS Office and ideally Yardi.

Qualifications

• Minimum college diploma in business administration or related field.
• Experience in property management preferred.
• Excellent communication and interpersonal skills.
• Strong customer service mindset and organizational abilities.
• Proficiency with MS Office; knowledge of Yardi is a plus.
• Patient and team-oriented with multitasking ability.

Responsibilities

• Develop and implement initiatives that boost resident satisfaction and build a strong sense of community.
• Plan and host engaging resident events, programs, and activities.
• Act as a key liaison between residents and management, addressing concerns with empathy and efficiency.
• Conduct surveys to gather feedback and improve resident services based on insights.
• Collaborate with vendors and local partners to offer exclusive resident perks and promotions.
• Oversee the maintenance and functionality of resident amenities and facilities.
• Assist new residents with onboarding, ensuring a smooth move‑in experience.
• Maintain accurate resident records and support the site team with administrative tasks.
• Manage purchase orders, contractor scheduling, and suite marketing efforts as needed.
• Respond professionally to resident inquiries—both in person and by phone with a customer‑first attitude.
• Recommend and implement service improvements in collaboration with the property team.
• Stay informed on industry trends to continuously elevate the resident experience.

Skills

Strong communication

Interpersonal skills

Customer service

Organizational skills

MS Office proficiency

Yardi knowledge

Education

College Diploma in Business Administration

Job description

Job Description

Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Resident Experience Coordinator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties! In this role, you’ll be the go‑to person for resident satisfaction and the first point of contact for prospective residents—helping to shape a warm, connected, and welcoming community.

Salary Range: $55,000 - $58,000 per year

What You’ll Get To Do

• Develop and implement initiatives that boost resident satisfaction and build a strong sense of community.
• Plan and host engaging resident events, programs, and activities.
• Act as a key liaison between residents and management, addressing concerns with empathy and efficiency.
• Conduct surveys to gather feedback and improve resident services based on insights.
• Collaborate with vendors and local partners to offer exclusive resident perks and promotions.
• Oversee the maintenance and functionality of resident amenities and facilities.
• Assist new residents with onboarding, ensuring a smooth move‑in experience.
• Maintain accurate resident records and support the site team with administrative tasks.
• Manage purchase orders, contractor scheduling, and suite marketing efforts as needed.
• Respond professionally to resident inquiries—both in person and by phone with a customer‑first attitude.
• Recommend and implement service improvements in collaboration with the property team.
• Stay informed on industry trends to continuously elevate the resident experience.

Who You Are

• College Diploma in Business Administration
• Preferred knowledge/experience in Property Management
• Strong communication and interpersonal skills
• Exceptional customer service and organizational skills
• Proficient with computer software, specifically MS Office
• Knowledge of Yardi preferred
• Patient and understanding with residents
• Team player who has the ability to multi‑task in a fast‑paced environment

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting [e-mail]. We encourage all qualified candidates to apply. This position reflects a current vacancy within our organization. Our hiring process includes the use of AI‑powered tools to help review applications and improve efficiency. These tools support our team but do not make final employment decisions. Human oversight is part of our hiring process, and all final employment decisions are made by our hiring team. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.