Resident Experience & Property Admin Coordinator

Greystar Worldwide, LLC; Canada; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive medical, dental, vision, &

Paid time off

RRSP with company match

Employee assistance program

Sabbatical after 10 years

Job summary

Greystar Worldwide, LLC in Canada is seeking a Property Administration/Resident Experience Coordinator to provide administrative and operational support to the Property Management team, ensuring smooth day-to-day operations while delivering knowledgeable customer service to prospective residents, current residents, and property staff.

You will assist with lease documentation, renewals, notices, and rent roll updates, coordinate resident events, and help with budget reporting and monthly

Qualifications

• 1-3 years of experience in residential property management or administrative support.
• Post-secondary education in business, real estate, or property management preferred.
• Experience with property management software (Yardi, RentCafe, or similar) preferred.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Provide day-to-day administrative support to the Property Management Team.
• Maintain organized digital and physical property records.
• Track deadlines related to notices, renewals, inspections, and compliance.
• Assist with lease documentation, renewals, addendums, notices, and move-in/move-outs.
• Maintain accurate tenant files and lease records in property management software.
• Support enforcement of lease terms and building policies (e.g., non-smoking, noise, use of premises, etc.).
• Prepare and distribute resident notices.
• Assist with processing invoices, purchase orders, and service contracts.
• Track expenses and support budget reporting.
• Assist with rent roll updates and administrative reporting as required.
• Assists with Monthly Financial Reporting.
• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Skills

Residential property management

Administrative support

Customer service

Property management software

Education

Post-secondary education in business or real estate

Tools

Yardi

RentCafe

Job description

Greystar Worldwide, LLC in Canada is seeking a Property Administration/Resident Experience Coordinator to provide administrative and operational support to the Property Management team, ensuring smooth day-to-day operations while delivering knowledgeable customer service to prospective residents, current residents, and property staff.

You will assist with lease documentation, renewals, notices, and rent roll updates, coordinate resident events, and help with budget reporting and monthly