Residence Front Desk Lead - Evenings/Weekends

MacEwan University; Edmonton; On-site; CAD 33,000 - 49,000; Full time

Benefits offered by this job

Competitive base pay

Continuous learning culture

Career growth opportunities

Job summary

MacEwan University is seeking a Front Desk Lead – Residence for a full-time 6‑month replacement term with our Residence Services department. Reporting to the Supervisor, Front Desk and Guest Services, the Front Desk Lead coordinates daily operations of the Residence front desk, which operates 24/7 year‑round.

You will supervise front desk staff, provide coaching and training, manage staff schedules, assist with recruitment, and foster a customer‑focused, solution‑oriented environment to deliver

Qualifications

• Minimum of a post-secondary diploma in a related field.
• Minimum of 2 years of progressive customer service experience.
• Experience as a keyholder or team lead in a hotel or hospitality setting is an asset.
• Post-secondary residence experience is an asset.
• Knowledge of StarRez is an asset.

Responsibilities

• Assess and respond to concerns from students, staff, and the public.
• Coordinate scheduled audits of building keys, parking passes and equipment.
• Audit student and guest check-in packages.
• Follow up on pending tasks and work orders from the previous shift.
• Prepare and monitor schedules; arrange shift coverage as needed.
• Ensure front desk operates as scheduled, including evenings, overnights and weekends.
• Monitor casual student staff and ensure Front Desk procedures are followed.
• Liaise with Facilities, contractors and visitors on projects or work orders.
• Participate in meetings to develop action plans aligned with the organization’s strategy.

Skills

Organizational skills

Time management

Problem solving

Communication

Customer service

Team leadership

Confidentiality

Process knowledge

Microsoft Office

Education

Post-secondary diploma

Tools

StarRez

Microsoft Office

Job description

MacEwan University is seeking a Front Desk Lead – Residence for a full-time 6‑month replacement term with our Residence Services department. Reporting to the Supervisor, Front Desk and Guest Services, the Front Desk Lead coordinates daily operations of the Residence front desk, which operates 24/7 year‑round.

You will supervise front desk staff, provide coaching and training, manage staff schedules, assist with recruitment, and foster a customer‑focused, solution‑oriented environment to deliver