Front Desk Operations Coordinator — Student Staff Lead

University of Waterloo; Southwestern Ontario; On-site; CAD 56,000 - 71,000; Full time

Job summary

University of Waterloo is seeking a Coordinator, Desk Services and Operations to oversee front desk operations across five residence communities, scheduling 25-75 staff and over 700 shifts monthly. You’ll supervise student staff, design training, and ensure alignment with campus housing policies and procedures.

You will lead onboarding, ongoing training, and team development, coordinating with Residence Life and other campus partners to foster a positive team culture and efficient desk services

Qualifications

• Completion of post-secondary education and/or equivalent combination of education and experience will be considered.
• 3-5 years' experience in a post-secondary setting, or equivalent.
• Proven ability to work autonomously with limited supervision.
• Supervising direct reports and managing difficult conversations.
• Training/mentoring student staff is required.
• Strong interpersonal and communication skills.

Responsibilities

• Coordinate Front Desk operations and student-staff scheduling across five residence communities.
• Supervise Team Leaders, Front Desk Trainers and Front Desk Assistants with coaching and evaluations.
• Design and deliver large-scale staff training sessions and onboarding.
• Manage calendars, bookings, and space usage for residence areas.
• Lead special projects and contribute to program development and client service.

Job description

University of Waterloo is seeking a Coordinator, Desk Services and Operations to oversee front desk operations across five residence communities, scheduling 25-75 staff and over 700 shifts monthly. You’ll supervise student staff, design training, and ensure alignment with campus housing policies and procedures.

You will lead onboarding, ongoing training, and team development, coordinating with Residence Life and other campus partners to foster a positive team culture and efficient desk services