Guest Services Team Lead - Shift Leader & Mentoring

Germain Hotels group; Calgary; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Partial group insurance

Promotional rates across Canada

Career development opportunities

Hotel gym access

Employee referral program

Employee Assistance Program

Job summary

Alt Hotel Calgary University District, part of Germain Hotels, is seeking a Guest Services Team Leader to oversee the front office on shift and ensure exceptional guest service. You will train and mentor staff, coordinate tasks, and drive efficient operations in a fast-paced environment.

Qualified candidates will have a hospitality diploma, strong problem-solving and communication skills, and supervisory experience.

Qualifications

• Hospitality diploma / degree or equivalent experience.
• Problem solving and ability to multi-task.
• Excellent customer service and communication skills.
• Supervisory experience is an asset.
• Able to work in a team environment.
• A second language an asset.

Responsibilities

• Oversee shift operations for the front office on duty to ensure guest satisfaction.
• Train, coach and mentor employees to achieve job fulfillment.
• Distribute tasks and coordinate workflow for on-time delivery.
• Seek feedback on guest satisfaction and resolve issues per mission statement.
• Maximize inventory levels during high occupancy nights.
• Monitor standards, policies and procedures.
• Know emergency procedures and crisis management to ensure guest safety.
• Maintain professionalism and commitment to guest service excellence.
• Comply with Germain Hotels policies and code of ethics.
• Perform any other tasks assigned by management.

Skills

Customer service

Leadership

Communication

Multi-tasking

Education

Hospitality diploma/degree

Job description

Alt Hotel Calgary University District, part of Germain Hotels, is seeking a Guest Services Team Leader to oversee the front office on shift and ensure exceptional guest service. You will train and mentor staff, coordinate tasks, and drive efficient operations in a fast-paced environment.

Qualified candidates will have a hospitality diploma, strong problem-solving and communication skills, and supervisory experience.