Residence Front Desk Concierge & Guest Services

Campus Living Centres; Oakville; On-site; CAD 22,000 - 28,000; Full time

Job summary

Campus Living Centres is seeking a Residence Services Representative to respond to student and guest inquiries, process service requests, and perform daily front desk duties. The role involves high guest interaction, utilizing campus software, handling payments and invoices, and maintaining a welcoming lobby area.

You will support housekeeping, building departments, and on-call procedures, while ensuring privacy and safety standards are met.

Qualifications

• Must possess excellent verbal communication skills.
• Must possess excellent customer service skills.
• Must possess positive attitude.
• Work independently without constant supervision.
• Must be able to handle multiple projects at once.

Responsibilities

• Respond to student and guest inquiries, service requests, and carry out daily operational duties.
• Front desk operations: reservations, check-ins, check-outs, and account settlement.
• Utilize Campus Living Centres’ computer software and manage payments and invoices.
• Maintain privacy and security of resident information.
• Support housekeeping and building departments; update room status as needed.
• Assist with producing office reports and maintaining desk lobby appearance.

Skills

Verbal communication

Customer service

Positive attitude

Independent work

Multitasking

Education

High School Diploma, some College or University preferred

Job description

Campus Living Centres is seeking a Residence Services Representative to respond to student and guest inquiries, process service requests, and perform daily front desk duties. The role involves high guest interaction, utilizing campus software, handling payments and invoices, and maintaining a welcoming lobby area.

You will support housekeeping, building departments, and on-call procedures, while ensuring privacy and safety standards are met.