Night Auditor — Luxury Hotel Front Desk Lead

Fairmont; Edmonton; On-site; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Defined Contribution Pension Plan

Employee travel program

Wellness platform

Academies learning programs

CSR opportunities

Career development opportunities

Job summary

Fairmont Hotel Macdonald is seeking a Guest Service Agent - Night Auditor to join our team in Edmonton. You will warmly greet guests, check them in, and ensure accurate posting of charges while upholding all service standards.

The role requires staying the night shift, handling cash, and supporting front desk operations with professionalism. Candidates should have a high school diploma, 1 year of front desk or night audit experience is a plus, and proficiency with Opera/Front Office systems.

Qualifications

• High school diploma is required.
• Two years of college education is an asset.
• One year of hotel front desk or night audit experience is an asset.
• PMS experience (Opera) is an asset.
• Knowledge of front office applications is a strong asset.
• Ability to communicate in English both verbally and non-verbally.
• Strong interpersonal and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment and manage priorities.
• Ability to handle cash accurately.

Responsibilities

• Greet, check in, and settle guest accounts while following service standards.
• Be knowledgeable about guestrooms, suites, and services.
• Maintain accurate posting of charges.
• Resolve guest concerns to ensure satisfaction.
• Assist in handling emergency situations.
• Train and motivate front desk agents.
• Perform cashiering functions accurately.
• Review routing, rates and all-night auditing functions.
• Monitor cash handling and balance floats.
• Promote and upsell hotel services.
• Monitor rooms inventory to maximize revenue.
• Other duties as required.

Skills

English communication

Interpersonal skills

Problem solving

Cash handling

Computer literacy

Teamwork

Education

High school diploma

Some college (2 years)

Tools

Opera Property Manager

Microsoft Office

Job description

Fairmont Hotel Macdonald is seeking a Guest Service Agent - Night Auditor to join our team in Edmonton. You will warmly greet guests, check them in, and ensure accurate posting of charges while upholding all service standards.

The role requires staying the night shift, handling cash, and supporting front desk operations with professionalism. Candidates should have a high school diploma, 1 year of front desk or night audit experience is a plus, and proficiency with Opera/Front Office systems.