reservations supervisor

Yellowknife Tours; Yellowknife; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Gratuities

Free parking

Job summary

Yellowknife Tours, a travel agency based in Yellowknife, is seeking an on-site supervisor with strong communication and organizational skills. You will coordinate tasks, schedule staff, and ensure high-quality customer service delivery while managing a team of 5–10 staff in a fast-paced environment.

Experience in MS Outlook and computer systems, plus the ability to meet tight deadlines, is valued. This role requires working at the physical location with on-site responsibilities and a hands-on

Qualifications

• Excellent oral communication and written communication skills.
• Ability to coordinate activities with other units and departments.
• Experience supervising a team and preparing reports.

Responsibilities

• Co-ordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Perform same duties as workers supervised.
• Prepare and submit reports.
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
• Assist clients/guests with special needs.
• Co-ordinate, assign and review work.
• Hire and train staff in job duties, safety procedures and company policies.
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.

Skills

Oral communication

Written communication

English

Cantonese

Education

No degree, certificate or diploma

Tools

MS Outlook

Job description

Overview

• Excellent oral communication
• Excellent written communication

Languages

English

Education

• No degree, certificate or diploma

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

• Cantonese

Work setting

• Travel agency
• General office
• Hospitality industry

Responsibilities

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

Experience and specialization

• MS Outlook

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Standing for extended periods
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Time management

Benefits

Financial benefits

• Gratuities

Other Benefits

• Free parking available

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth