Guest Service Agent

Sandman Hotel Group; Oakville; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Team discounts

RRSP matching

Extended health, dental, vision & life

Tuition credit program

Career development

Complimentary hotel stays

Job summary

Sandman Hotel Group, part of Northland Properties, is seeking a Guest Service Agent in Oakville. You will welcome guests, handle check-ins/outs, answer inquiries, and coordinate transportation while maintaining a positive, professional image across all guest interactions.

You will assist with reservations, billing, and front desk operations, ensuring a smooth and memorable guest experience and contributing to the team’s success in a fast-paced hotel environment.

Qualifications

• Excellent customer relations required.
• Strong time-management skills a must.
• Able to adapt to change and handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

Responsibilities

• Provide a warm, welcoming environment for guests.
• Check guests in and out of the hotel.
• Answer questions and arrange transportation for guests.
• Respond to inquiries from clients, business partners, and other parties.
• Book telephone reservations and manage phone communications.
• Compute bills, collect payments and provide change.
• Verify cash, shift activity, and keys.
• Print and review in-house reports every two hours.
• Ensure front desk is stocked with needed items.
• Give wake-up calls and make notes on the switchboard.
• Maintain a tidy front desk area and present a professional image.
• Refer inquiries to the appropriate department within the organization.
• Provide information about activities and services to staff and clients.
• Observe and report security issues to management.

Skills

Customer relations

Time-management

Adaptability

Guest-focused

Job description

Job Description

Posted Wednesday, August 19, 2026 at 7:00 AM

P roud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
• 1 year of experience as a Hotel Front Desk Clerk Preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency Opera/Opera Cloud

DUTIES:

• To provide a warm, welcoming and friendly environment
• Responsible for checking guests in and out of the Hotel.
• Answers various questions from guests and arranges transportation for guests.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Book telephone reservations
• Computes bills, collects payment and makes change for guests.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete welcome calls.
• Clean and tidy front desk area.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life InsuranceComplimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ .

Sandman Hotel Groupuses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Groupis an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Groupdoes not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [e-mail] . Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code. Allinterviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.