Reservation Agent

Sutton Place; Vancouver; Hybrid; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Rewards & Recognition

Discounted Hotel Stays for Team

Discounts with restaurant partners

Discounted Passes/Lift Tickets at Grou

Revelstoke Mountain Resort discounts

Growth Opportunities- CareerAdvancemnt

Employee Assistance Program (EAP) -  m

Group Life Insurance, Extended Health,

Dental, Vision Care

Complimentary Stays

RRSP Matching

Milestone Rewards

Tuition Credit Program

Job summary

The Sutton Place Hotel Vancouver, part of Northland Properties, is seeking a Reservations Agent. You will provide expedient, professional telephone service to in-house guests and the public, support reservations with accuracy, and coordinate with Reservation and Front Desk Managers to maintain high standards of service.

Ideal candidates have at least 1 year of customer service experience in hospitality, strong communication skills, and the ability to handle multiple tasks in a fast-paced

Qualifications

• 1 year of customer service experience, preferably in hospitality.
• Strong guest service and communication skills (written and verbal).
• Flexible shifts including nights, weekends and holidays.
• Friendly, professional telephone manners and confidentiality/diplomacy.
• Proficient with MS Word and Excel; OPERA/FIDELIO or similar hotel systems preferred.

Responsibilities

• Answer all incoming calls and transfer as needed.
• Record wake-up calls accurately and deliver them on time.
• Assist in processing reservations, modifications and cancellations from internal/external channels.
• Be knowledgeable about packages and promotional options available.

Skills

Customer service

Communication

Multitasking

Microsoft Word

Microsoft Excel

OPERA/FIDELIO

Tools

OPERA/FIDELIO

Job description

Job Description

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 13,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa.

The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favourite.

We are currently considering candidates for the following position:

• Reservations Agent

The successful candidate will work closely with the Reservation Manager and Front Desk Managers in maintaining the highest standard of excellence in providing expedient, professional and courteous telephone service to our in-house guests and the general public, in supporting the Reservations function. Responsibilities will include (but not limited to): answer all incoming calls, provide pertinent information to callers and transfer calls to the appropriate sources as required; accurately record and deliver wake-up call requests; communicate with professional etiquette via radio; assist in processing reservations, modifications and cancellations from internal and external channels and be knowledgeable about packages and promotional options available.

Job Requirements

Excellent opportunity for an energetic, self-motivated, team-oriented individual, with minimum 1 year of customer service experience, preferably in a hospitality environment. Flexibility in shifts is essential as some nights, weekends and statutory holidays will be required. Candidate must have strong guest service, interpersonal and communication skills (both written and verbal); a friendly, professional telephone manner; the ability to prioritize and manage multiple tasks to meet deadlines in a fast-paced environment; the ability to effectively anticipate and handle concerns of guests and/or colleagues, or any other issues that may arise, with confidentiality and diplomacy; and computer proficiency with MS Word and Excel (OPERA/FIDELIO or similar is preferred).

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and our guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and friends and family rates too!
• Discounts with our restaurant partners
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Growth Opportunities- Career Advancement starts from Within
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community.