Guest Experience & Reservations Specialist

Kaizen Lab Inc.; Saskatoon; Hybrid; CAD 32,000 - 46,000; Full time

Job summary

Dakota Dunes Resort is seeking a friendly Hotel Reservation Agent to assist guests with room reservations, provide information on services, and ensure a positive first contact experience. You will handle requests via phone, email, and other channels, while maintaining accurate records and coordinating with the front desk for a smooth guest journey.

The role emphasizes exceptional communication, attention to detail, and a professional demeanor to support guest satisfaction and loyalty.

Qualifications

• Previous hotel reservations or hospitality experience is an asset.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional telephone and email etiquette.

Responsibilities

• Handle incoming reservation inquiries by phone, email, and other booking channels.
• Create, modify, and cancel guest reservations accurately.
• Provide guests with information regarding room types, rates, packages, amenities, policies, and hotel services.
• Assist guests in selecting accommodations that best meet their needs.
• Confirm reservation details and ensure all guest information is entered accurately into the hotel reservation system.
• Respond to guest questions and requests in a timely and professional manner.
• Promote hotel services, upgrades, packages, and other opportunities when appropriate.
• Coordinate with the Front Desk and other departments to ensure a smooth guest experience.
• Maintain accurate reservation records and follow hotel procedures.
• Handle special requests and communicate them to the appropriate departments.
• Assist with group bookings and small group inquiries as required.
• Process payments, deposits, and other reservation-related transactions when applicable.
• Maintain a professional and welcoming attitude at all times.
• Follow hotel standards for customer service, privacy, and confidentiality.

Skills

Communication

Multitasking

Customer service

Telephone etiquette

Attention to detail

Tools

Hotel reservation system

Job description

Dakota Dunes Resort is seeking a friendly Hotel Reservation Agent to assist guests with room reservations, provide information on services, and ensure a positive first contact experience. You will handle requests via phone, email, and other channels, while maintaining accurate records and coordinating with the front desk for a smooth guest journey.

The role emphasizes exceptional communication, attention to detail, and a professional demeanor to support guest satisfaction and loyalty.