Research Technician and Technician, Information Service

Library of Parliament | Bibliothèque du Parlement; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

The Library of Parliament in Ottawa is seeking a Research Technician / Technician, Information Service to deliver non-partisan, confidential reference and information services to parliamentarians, authorized clients, and the public in both official languages.

Responsibilities include conducting reference interviews, retrieving information from a range of resources, and teaching clients how to use parliamentary publications and Library services, while coordinating with Library colleagues to

Qualifications

• Experience handling and providing responses to client enquiries in a timely manner.
• Education aligns with library/information services as described.

Responsibilities

• Conduct reference interviews in person, by phone, and virtually to define client needs.
• Search and retrieve information using Library resources to fulfill requests.
• Provide instruction on using parliamentary publications and Library services.
• Collaborate with colleagues across Library branches and Information Service to ensure service levels.

Skills

Research techniques

Parliamentary system knowledge

Current affairs

Client focus

Integrity

Organizational awareness

Data retrieval & analysis

Quality focus

Communication

Teamwork

Analytical thinking

Education

Library & Information Technician diploma

Related field degree + experience

Job description

Reporting to a Manager, Branches and Parliamentary Outreach, the Research Technician or the Technician, Information Service is responsible for providing non-partisan, confidential and bilingual general reference, instruction and information services to parliamentarians, authorized clients and the general public on a wide variety of topics and issues of interest.

The incumbent performs the following duties:

• Reference interviews in person, on the telephone and virtually to properly define clients’ requests, needs and deadlines.
• Searches, selects and retrieves information by using a range of Library resources in order to respond effectively to clients’ requests.
• Provides instruction to clients in using parliamentary publications on the web and the Library’s electronic or print collections, and on Library services and products.
• Provides reference and information service support to and collaborates with colleagues in other service points of the Library, such as the Library Branches and Information Service, as may be necessary in order to ensure appropriate levels of service and support to clients.

Qualifications

Education:

• A library and information technician diploma OR
• A diploma from an accredited post-secondary institution in a related field combined with applicable experience.

Experience

• Experience handling and providing responses to client enquiries in a timely manner.

Knowledge

• Knowledge of research techniques and tools used to retrieve information from catalogues, online databases and websites.
• Knowledge of the Canadian parliamentary system, the federal government and parliamentary publications.
• Knowledge of current affairs that are of interest to parliamentarians and the public.
• Client Focus.
• Exemplifying Integrity
• Organizational Awareness
• Data / Information Retrieval and Analysis
• Quality Focus
• Communication.
• Teamwork
• Analytical Thinking

Asset Criteria

• Experience providing information or reference services.
• Experience working in a library or information centre.

Operational Requirements

• Technicians may be required to work an evening duty shift every 3-4 weeks (during sitting weeks). These hours would be 10:30AM - 7:00PM.

Conditions of Employment

• A successful pre-employment security screening.

Additional information

The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons and persons with disabilities for this position.

We are committed to creating an inclusive workplace by providing a barrier-free staffing process. If you have an accommodation request or require material in an accessible format, please contact us at [e-mail].

Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.

This selection process may include a second-language evaluation, a written exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.

Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.

Satisfactory references and proof of education are essential conditions of appointment.

Travel and relocation expenses are the responsibility of the candidates.