Information Management Technician

Library of Parliament / Bibliothèque du Parlement; Ottawa; Hybrid; CAD 76,000 - 89,000; Full time

Job summary

The Library of Parliament is seeking an Information Management Technician to manage the technical configuration of the Information Management Modules within the EDMS, supporting Library staff and managers across service areas with electronic information resources.

You will develop and deliver technical training, support users, and ensure lifecycle management of resources within EDRMS, including Microsoft 365 and OpenText Content Server 22.

Qualifications

• Minimum of three years' experience with systems for electronic documents and records.
• Experience in system testing: developing test cases, executing test plans, documenting results.
• Experience providing technical guidance to end users within an EDRMS.
• Experience collaborating with stakeholders on EDRMS projects.
• Experience working with Microsoft 365 products (e.g., OneDrive, MS Teams, SharePoint).
• Experience with OpenText Content Server 22 (GCdocs).

Responsibilities

• Participates in the development and use of institutional repositories, particularly EDRMS by managing the Records Management module within the EDRMS and developing business processes to facilitate capture, control, maintenance, and disposition of information resources and IM metadata.
• Provides significant technical support to Library staff and managers from all service areas related to electronic information resources.
• Develops and delivers technical training, develops supporting documentation, and provides user support with advice, demonstrations, and instructions for optimal use of information management tools and repositories (EDRMS and Microsoft 365).
• Conducts IM lifecycle management activities for electronic information resources within EDRMS to ensure compliance with the Information Management Policy.
• Performs tests on product upgrades and conducts User Acceptance Testing with documented results to ensure successful implementation.

Skills

System testing

End-user support

Training delivery

Stakeholder collaboration

Information management principles

Education

Post-secondary education in information systems / MIS / CS

Tools

OpenText Content Server 22 (GCdocs)

Microsoft 365

Job description

• Classification and Salary ($): MPA-2 :75 564 - 89 388
• Security Clearance: Reliability
• Closing Date: 2026-10-26
• Work Environment: Hybrid - with weekly on-site presence
• Language Requirements: Bilingual (English and French)
• Section: Information Management
• Open To: All
• Salary Details: Salary based on previous rates. Currently under review.

Company Description

The Library of Parliament is a non-partisan organization that provides a unique and stimulating work environment. We are led by our guiding principles of agility, collaboration, excellence, impartiality, and inclusion. For more information about the Library and what we offer, visit Employment opportunities at the Library of Parliament .

Job Description

The Information Management Technician is responsible for managing the technical configuration of the Information Management Modules within the Electronic Document and Records Management System (EDRMS) which manage the information resources lifecycle; provides significant technical support to clients (i.e., Library staff and managers from all service areas) related to the management of electronic information resources; develops and delivers technical training sessions to clients and recommends technical solutions.

The incumbent performs the following duties:

• Participates in the development and use of institutional repositories, particularly EDRMS by managing the Records Management module within the Electronic Document and Records Management System (EDRMS) and developing business processes to facilitate the capture, control, maintenance, and disposition of information resources and IM metadata.
• Provides significant technical support to clients (i.e., Library staff and managers from all service areas) related to the management of electronic information resources.
• Develops and delivers technical training, develops supporting documentation, and provides support to users by providing them with advice, demonstrations, and instructions to ensure optimal and effective use of information management tools and repositories, such as EDRMS and Microsoft 365.
• Conducts IM lifecycle management activities for electronic information resources within EDRMS (transfer, migration, reorganization, disposition, …) in all the Library’s electronic environments (Production, Development, and Test) to ensure compliance with the Information Management Policy.
• Performs tests on new product upgrades (Modules/Features and Functionalities) and conducts User Acceptance Testing and documents test results in order to ensure successful implementation of product upgrade.

Qualifications

Education:

• Post-secondary education in a field relevant to the position, such as information systems, management information systems, or computer science, or an acceptable combination of education, training and relevant experience.

Experience:

• A minimum of three (3) years of experience working with systems used for the management of electronic documents and records
• Experience conducting system testing activities, including developing test cases, executing test plans, and documenting results
• Experience providing technical guidance and support to end users within an Electronic Document and Records Management System (EDRMS)
• Experience participating in projects or collaborating with stakeholders regarding the management of electronic documents and records
• Experience working with Microsoft 365 products (e.g., OneDrive, MS Teams, SharePoint)
• Experience working with tools such as OpenText Content Server 22 (GCdocs)

Knowledge:

• Knowledge of legislation, policies, guidelines, and standards relevant to information management
• Knowledge of principles, techniques and experience with complex systems used for the management of electronic Information Resources (such as an EDRMS) is required to support and participate in the implementation and effective use of information management tools, processes and practices within the system
• Client Focus
• Exemplifying Integrity
• Information and Knowledge Resource Management
• Quality Focus
• Attention to Detail
• Initiative
• Teamwork
• Planning and Organizing

Asset Criteria:

• Experience implementing digital multimedia asset management systems and workflows

Conditions of Employment:

• A successful pre-employment security screening.

The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons and persons with disabilities for this position.

We are committed to creating an inclusive workplace by providing a barrier-free staffing process. If you have an accommodation request or require material in an accessible format, please contact us at [e-mail] .

Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.

This selection process may include a second-language evaluation, a written exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.

Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.

Satisfactory references and proof of education are essential conditions of appointment.

Travel and relocation expenses are the responsibility of the candidates.

To learn more about our staffing process, consult our FAQs.

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