Information Management Technician

Library of Parliament | Bibliothèque du Parlement; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Job summary

The Library of Parliament | Bibliothèque du Parlement in Ottawa, Canada seeks an Information Management Technician to manage the technical configuration of EDRMS modules and support staff across all service areas. You will develop business processes for capture, control, maintenance, and disposition of information resources and IM metadata.

You will deliver technical training, provide end-user guidance on EDRMS and Microsoft 365 tools, and ensure compliance with the Information Management Policy

Qualifications

• Three years of experience with systems managing electronic documents and records.
• Experience conducting system testing, including test case development and documenting results.
• Experience providing technical guidance and end-user support within an EDRMS.
• Experience working with Microsoft 365 products (OneDrive, MS Teams, SharePoint).
• Experience with OpenText Content Server 22 (GCdocs).

Responsibilities

• Manages the technical configuration of Information Management Modules within the EDRMS and supports information resources lifecycle.
• Provides technical support to Library staff and managers on electronic information resources.
• Develops and delivers technical training and creates supporting documentation; advises on technical solutions.
• Performs IM lifecycle activities in EDRMS across Production, Development, and Test environments to ensure compliance.
• Tests new product upgrades, conducts User Acceptance Testing, and documents results for successful implementation.

Skills

Client Focus

Attention to Detail

Initiative

Teamwork

Planning and Organizing

Education

Post-secondary education in information systems / computer science

Tools

EDRMS

OpenText Content Server 22 (GCdocs)

Microsoft 365 (OneDrive, MS Teams, SharePoint)

Job description

The Information Management Technician is responsible for managing the technical configuration of the Information Management Modules within the Electronic Document and Records Management System (EDRMS) which manage the information resources lifecycle; provides significant technical support to clients (i.e., Library staff and managers from all service areas) related to the management of electronic information resources; develops and delivers technical training sessions to clients and recommends technical solutions.

The incumbent performs the following duties:

• Participates in the development and use of institutional repositories, particularly EDRMS by managing the Records Management module within the Electronic Document and Records Management System (EDRMS) and developing business processes to facilitate the capture, control, maintenance, and disposition of information resources and IM metadata.
• Provides significant technical support to clients (i.e., Library staff and managers from all service areas) related to the management of electronic information resources.
• Develops and delivers technical training, develops supporting documentation, and provides support to users by providing them with advice, demonstrations, and instructions to ensure optimal and effective use of information management tools and repositories, such as EDRMS and Microsoft 365.
• Conducts IM lifecycle management activities for electronic information resources within EDRMS (transfer, migration, reorganization, disposition, …) in all the Library’s electronic environments (Production, Development, and Test) to ensure compliance with the Information Management Policy.
• Performs tests on new product upgrades (Modules/Features and Functionalities) and conducts User Acceptance Testing and documents test results in order to ensure successful implementation of product upgrade.

Qualifications

Education:

• Post-secondary education in a field relevant to the position, such as information systems, management information systems, or computer science, or an acceptable combination of education, training and relevant experience.

Experience:

• A minimum of three (3) years of experience working with systems used for the management of electronic documents and records
• Experience conducting system testing activities, including developing test cases, executing test plans, and documenting results
• Experience providing technical guidance and support to end users within an Electronic Document and Records Management System (EDRMS)
• Experience participating in projects or collaborating with stakeholders regarding the management of electronic documents and records
• Experience working with Microsoft 365 products (e.g., OneDrive, MS Teams, SharePoint)
• Experience working with tools such as OpenText Content Server 22 (GCdocs)

Knowledge:

• Knowledge of legislation, policies, guidelines, and standards relevant to information management
• Knowledge of principles, techniques and experience with complex systems used for the management of electronic Information Resources (such as an EDRMS) is required to support and participate in the implementation and effective use of information management tools, processes and practices within the system
• Client Focus
• Exemplifying Integrity
• Information and Knowledge Resource Management
• Quality Focus
• Attention to Detail
• Initiative
• Teamwork
• Planning and Organizing

Asset Criteria:

• Experience implementing digital multimedia asset management systems and workflows

Conditions of Employment:

• A successful pre-employment security screening.

Second language self-assessment test:

To help you decide if you should apply to a bilingual position, an optional self-assessment of your written expression and reading comprehension in your second official language is available for you to take before completing your application.

Try out the self-assessment tests for written expression and reading comprehension. For more information on language requirements, see the language requirements for candidates.https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/language-requirements-candidates.html

Additional information

Please include a cover letter with your application describing how you meet the education and experience requirements of the position. Applications without a cover letter may not be considered. Please combine your cover letter and CV into a single document or upload your cover letter on the second page of the application form.

The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons and persons with disabilities for this position.

We are committed to creating an inclusive workplace by providing a barrier-free staffing process. If you have an accommodation request or require material in an accessible format, please contact us at [e-mail].

Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.

This selection process may include a second-language evaluation, a written exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.

Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.

Satisfactory references and proof of education are essential conditions of appointment.

Travel and relocation expenses are the responsibility of the candidates.

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