Repair Technician - Guitars

Long & McQuade Limited; Burlington; On-site; CAD 42,000 - 56,000; Full time

Job summary

Long & McQuade Limited in Burlington, ON is seeking an instrument repair technician to perform quality repairs on instruments and gear. You will handle repairs for customer purchases as well as store demos and rental items, using sound judgment to troubleshoot and resolve issues.

The role requires initiative, strong work ethic, and the ability to work independently with good organization and attention to detail.

Qualifications

• Must have previous experience and training in the repair of musical instruments or gear.
• Proven strong work ethic and commitment.
• Ability to take initiative and work independently.

Responsibilities

• Provide quality and timely repairs and maintenance to musical instruments or gear purchased from Long & McQuade.
• Repair instruments from store demo stock and rental inventory.
• Use common sense to troubleshoot and solve problems for customers.
• Answer telephone calls and follow up with customers professionally.
• Maintain accurate computer records of active repairs.

Skills

Musical instrument repair

Customer service

Troubleshooting

Tools

Repair tools

Job description

Location
3060 Davidson Court, Unit #1
Burlington, ON

Job Description

• Provide quality and timely repairs and maintenance to musical instruments or gear that was purchased from Long & McQuade
• Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist co-workers in tracking repair related shipments to and from the store
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of musical instruments or gear
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail