Repair Technician - Guitars

Long & McQuade Limited; Sault Ste. Marie; On-site; CAD 42,000 - 64,000; Full time

Job summary

Long & McQuade Limited in Sault Ste. Marie, ON, is seeking an experienced repair technician to service musical instruments and gear purchased from our stores.

You will diagnose issues, perform quality repairs, maintain accurate repair records, coordinate parts and shipments, and provide friendly, professional support to customers. The role requires meticulous attention to detail and the ability to work independently in a fast-paced retail environment.

Qualifications

• Must have previous experience and training in the repair of musical instruments or gear.
• Strong work ethic and reliability.
• Ability to work independently and take initiative.
• Positive attitude and calm under pressure.
• Good organizational skills and attention to detail.

Responsibilities

• Provide quality and timely repairs and maintenance to musical instruments or gear purchased from Long & McQuade.
• Repair gear from store demo stock and rental inventory.
• Troubleshoot problems with customers using a common sense approach.
• Answer phone calls and follow up with customers professionally.
• Maintain accurate computer records of all active repairs.
• Follow up on parts orders with suppliers.
• Assist coworkers in tracking repair shipments to and from the store.
• Maintain a clean and organized workplace.

Skills

Instrument repair

Customer service

Troubleshooting

Record keeping

Parts coordination

Independent work

Attention to detail

Job description

Location
647 MacDonald Ave.
Sault Ste. Marie, ON

Job Description

• Provide quality and timely repairs and maintenance to musical instruments or gear that was purchased from Long & McQuade
• Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist co-workers in tracking repair related shipments to and from the store
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of musical instruments or gear
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail