Music Gear Repair Technician

Long & McQuade Limited; Calgary; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Long & McQuade Limited is seeking a skilled instrument repair technician to provide quality and timely repairs to instruments and gear purchased from our Calgary store. You will also service gear from store demo stock and rental inventory, troubleshoot with customers, answer calls, and keep precise repair records.

The role requires initiative, independence, and strong attention to detail in a fast-paced retail environment.

Qualifications

• Experience and training in repair of musical instruments or gear.
• Strong work ethic and commitment.
• Ability to take initiative and work independently.
• Positive attitude and steady composure.
• Excellent organizational skills and attention to detail.

Responsibilities

• Provide quality and timely repairs and maintenance to musical instruments or gear purchased from Long & McQuade.
• Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory.
• Use our common sense approach with customers to troubleshoot and solve problems.
• Answer telephone calls and follow up with customers in a timely and professional manner.
• Maintain accurate and detailed computer records of all active repairs.
• Follow up on parts orders with suppliers.
• Assist coworkers in tracking repair related shipments to and from the store.
• Maintain a clean and organized workplace.

Skills

Instrument repair

Customer service

Detail oriented

Independent work

Tools

Repair tools

Job description

Long & McQuade Limited is seeking a skilled instrument repair technician to provide quality and timely repairs to instruments and gear purchased from our Calgary store. You will also service gear from store demo stock and rental inventory, troubleshoot with customers, answer calls, and keep precise repair records.

The role requires initiative, independence, and strong attention to detail in a fast-paced retail environment.