Service Technician

Red Mountain Resort; Rossland; On-site; CAD 25,000 - 36,000; Full time

Job summary

Red Mountain Resort is hiring a Service Technician for the 2026/27 Winter Season. The role focuses on mounting, tuning, adjusting and testing rental and customer equipment to ensure safety and performance in line with industry standards.

Responsibilities include servicing rental gear, assisting guests with safety advice, processing work orders, and maintaining a clean service shop. The ideal candidate has binding certification, ski/snowboard knowledge, and strong customer service skills.

Qualifications

• Post secondary education an asset
• Binding certification preferred (training provided)
• Experience with Wintersteiger SBI stonegrind machine and Trim B edger an asset
• Ski and/or snowboard product knowledge
• Customer service experience (or demonstrated aptitude)
• Service shop experience preferred
• Proficiency with POS software
• Proficiency in Word, Excel, and Outlook in a Windows environment

Responsibilities

• Repair, tune and wax guest equipment to their specifications
• Offer advice as to safety of gear, suggest appropriate repairs, and estimate cost of such repairs
• Ensure guest understands what needs to/should be done to ensure on-mountain safety and comfort
• Fill out work order forms completely and accurately, making note of actual repairs done as well as customer’s invoice amount
• Ensure all work orders are passed on to Cashier for POS processing
• Create a professional, competent, positive impression for the beginner and seasoned guest alike
• Maintain a clean, orderly and safe environment
• Be knowledgeable about all Red Mountain Resort equipment and its proper use
• Answer guests’ questions and concerns
• Mount bindings on new equipment
• Repair, tune and wax rental fleet on a regular basis
• Regularly inspect fleet for damaged or potentially unsafe equipment
• Re-calibrate ski equipment on annual and as-needed basis
• Maintain service shop equipment as needed; ensure all equipment is in good working order
• Maintain clean, tidy, safe workspace
• Assist rental floor staff
• Help train staff for binding certification
• Exceptional interpersonal skills
• Good team player
• Safety oriented; adheres to industry standards and procedures
• Customer service-oriented
• Ability to maintain a professional and safe environment
• Ability to maintain a friendly, professional attitude in a high-pressure environment

Skills

Customer service

Ski/snowboard knowledge

POS software

MS Office (Word/Excel/Outlook)

Binding certification

Team player

Safety oriented

Education

Post secondary education

Tools

Wintersteiger SBI stonegrind

Trim B edger

Job description

RED Mountain Resort is hiring a Service Technician for the 2026/27 Winter Season! This position is responsible for mounting, tuning, adjusting and testing rental and customer equipment, with a mandate to ensure that all equipment coming through the service shop is safe, well-tuned and adjusted in accordance with industry standards.

MAJOR RESPONSBILITIES

• Customer Service
  • Repair, tune and wax guest equipment to their specifications
  • Offer advice as to safety of gear, suggest appropriate repairs, and estimate cost of such repairs
  • Ensure guest understands what needs to/should be done to ensure on-mountain safety and comfort
  • Fill out work order forms completely and accurately, making note of actual repairs done as well as customer’s invoice amount
  • Ensure all work orders are passed on to Cashier for POS processing
  • Create a professional, competent, positive impression for the beginner and seasoned guest alike
  • Maintain a clean, orderly and safe environment
  • Be knowledgeable about all Red Sports rental equipment and its proper use
  • Answer guests’ questions and concerns
• Rental Fleet Set-up and Maintenance
  • Mount bindings on new equipment
  • Repair, tune and wax rental fleet on a regular basis
  • Regularly inspect fleet for damaged or potentially unsafe equipment
  • Re-calibrate ski equipment on annual and as-needed basis
• Additional Tasks
  • Maintain service shop equipment as needed; ensure all equipment is in good working order
  • Maintain clean, tidy, safe workspace
  • Assist rental floor staff
  • Help train staff for binding certification

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

• Post secondary education an asset

Experience

• Binding certification preferred (training provided)
• Experience with the Wintersteiger SBI stonegrind machine and Trim B edger an asset
• Ski and/or snowboard product knowledge
• Knowledge of Red Mountain Resort and its history an asset
• Customer service experience (or demonstrated aptitude)
• Service shop experience preferred
• Proficiency with Point of Sale (POS) software an asset
• Proficiency in Word, Excel, and Outlook in a Windows environment an asset

Physical and Other Requirements

• Able to negotiate stairs
• Able to lift heavy ski and snowboard equipment up to and down from racking systems, work benches and service shop machinery
• Able to mount and adjust ski and snowboard equipment
• Able to operate and maintain service shop machinery (grinders, drills, waxers)
• Able to be on feet for entire shift

Skills and Abilities

• Exceptional interpersonal skills
• Good team player
• Safety oriented; adheres to industry standards and procedures
• Customer service-oriented
• Ability to maintain a professional and safe environment
• Ability to maintain a friendly, professional attitude in a high-pressure environment