Rental Operation Supervisor

Finning International; Prince George; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Pension plan

Employee share purchase plan

Extended health, dental and medical

Short Term Incentive Program

Job summary

Finning Canada is seeking a Rental Operations Manager to lead a high‑performing team across rental operations, service delivery, and fleet utilization. The role focuses on safety, accountability, and delivering exceptional customer experiences while driving business performance.

You will oversee fleet readiness, process improvements, and coordination with branches and service teams to ensure efficient rental execution. Strong leadership and a track record in operations management are essential.

Qualifications

• 3–5+ years of rental industry experience.
• 3–5+ years of leadership experience.
• Experience managing service delivery, customer relationships, and operational execution in fast-paced environments.

Responsibilities

• Lead, coach, and develop a team of rental administration professionals.
• Oversee the rental process from inquiry to equipment delivery, ensuring excellence and compliance.
• Coordinate fleet allocation and utilization to maximize equipment availability.
• Partner with branches and service teams to prioritize repairs and turnaround schedules.
• Manage rental contract audits, operational reporting, and process improvements.
• Monitor KPIs and drive continuous improvement for performance and customer satisfaction.
• Oversee billing accuracy, costs, accruals, and financial reporting.
• Proactively resolve customer concerns and ensure exceptional service throughout the rental lifecycle.

Skills

Rental operations

Leadership

Customer relationships

Operations management

Safety compliance

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: CAT Rentals is seeking a dynamic and experienced Rental Operations Manager to oversee rental operations, service delivery, fleet utilization, and customer interactions across our business. This leadership role is critical in driving a culture of safety, accountability, and operational excellence while ensuring exceptional customer experiences and strong business performance. As the Rental Operations Manager, you will lead a high-performing team, optimize rental processes, oversee fleet readiness, and manage operational and financial performance. You will play a key role in ensuring the successful delivery of rental solutions while supporting the safety, operational, and business objectives of the organization.

What You'll Do

• Lead, coach, and develop a team of rental administration professionals, fostering a high-performance culture focused on safety, accountability, and customer service.
• Oversee the rental process from customer inquiry through equipment delivery, ensuring operational excellence and compliance with established procedures.
• Coordinate fleet allocation, equipment readiness, and utilization to support customer projects and maximize equipment availability.
• Partner with branches and service teams to prioritize equipment repairs, maintenance requirements, and turnaround schedules.
• Manage rental contract audits, operational reporting, and process improvement initiatives to drive efficiency and consistency.
• Monitor key performance indicators and implement continuous improvement strategies to enhance operational performance and customer satisfaction.
• Oversee billing accuracy, maintenance and repair costs, accruals, and other financial reporting requirements.
• Proactively resolve customer concerns and ensure the delivery of exceptional service throughout the rental lifecycle.

What You'll Bring

• 3-5+ years of rental industry experience with a strong understanding of rental operations and equipment management.
• 3-5+ years of leadership experience with a proven ability to lead teams, develop talent, and drive results.
• Experience managing service delivery, customer relationships, and operational execution in a fast-paced environment.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to prioritize competing demands while maintaining a focus on safety, customer service, and operational excellence.
• Knowledge of power generation, compressed air, temperature control, or related rental equipment.
• Mechanical, electrical, or trades background is considered a strong asset.

Important Details

• This position is based in branch on a Monday-Friday schedule

What Does Finning Offer?

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits available from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.