Repair Planner

Finning International; Prince George; In loco; CAD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

Finning Canada in Prince George, BC is hiring for a service coordination role focused on customer relationships, project planning, and repair management. The position is in-office, Monday to Friday, with responsibilities spanning from defining scopes to delivering repairs and service outcomes.

You will collaborate with service teams and customers to ensure schedules, budgets, and quality expectations are met, while driving continuous improvement and customer satisfaction.

Competenze

• 5-8 years in technical service, parts, warranty, repair, or heavy equipment.
• Strong customer relationship management skills and business acumen.
• Mechanical aptitude and knowledge of equipment repair processes.

Mansioni

• Act as the primary point of contact for customers through the repair and rebuild process.
• Gather and assess customer requirements to establish accurate scopes of work.
• Prepare estimates and quotes for repairs, maintenance, rebuilds, and warranty work.
• Provide troubleshooting support, recommendations, and alternative solutions to customers.
• Communicate project status, timelines, and estimated completion dates.
• Manage customer expectations and address scope, budget, or schedule changes.
• Follow up after repairs to ensure customer satisfaction and identify future service opportunities.

Conoscenze

CRM

Project management

Mechanical aptitude

Communication

Negotiation

Strumenti

Salesforce

MS Office

Descrizione del lavoro

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Prince George, BC | Monday to Friday | In-Office

What You'll Do

Customer Relationship Management

• Act as the primary point of contact for customers throughout the repair and rebuild process.
• Gather and assess customer requirements to establish accurate scopes of work.
• Prepare estimates and quotes for repairs, maintenance, rebuilds, and warranty work.
• Provide troubleshooting support, recommendations, and alternative solutions to customers.
• Communicate project status, timelines, and estimated completion dates.
• Manage customer expectations and address scope, budget, or schedule changes.
• Follow up after repairs to ensure customer satisfaction and identify future service opportunities.

Service Planning & Project Management

• Research and develop detailed work scopes for service requests.
• Review machine history, warranty coverage, service recommendations, and equipment information.
• Create work breakdown structures, schedules, and resource plans to support successful project execution.
• Coordinate with service supervisors, technicians, and stakeholders through all phases of the repair process.
• Participate in planning, scheduling, and project review meetings.
• Monitor project progress and proactively address risks, delays, or changes.
• Document lessons learned and support continuous improvement initiatives.
• Track and communicate service backlog while providing solution-oriented updates to customers and internal teams.
• Support work order closeout activities and ensure smooth handoff of completed repairs.

Internal Collaboration

• Partner with Service, Product Support, Equipment Sales, Parts, Warranty, and Administrative teams.
• Advocate for customer needs and communicate the voice of the customer internally.
• Collaborate across the broader business network to ensure effective coordination of equipment and component repairs.

What You Bring

• 5-8 years of experience in a technical service, parts, warranty, repair, or heavy equipment environment.
• Strong customer relationship management skills and business acumen.
• Mechanical aptitude and knowledge of equipment repair processes.
• Previous experience with Caterpillar equipment and engines is considered a strong asset.
• Blue Seal certification and/or PMP (Project Management Professional) training are assets.

Skills & Competencies

• Excellent communication and stakeholder management skills.
• Strong project management and organizational abilities.
• Analytical thinker with proven problem-solving and risk assessment capabilities.
• Strong negotiation, financial, and business acumen.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, Salesforce, and related business systems.
• Collaborative, responsive, and customer-focused approach.

Why Join Us?

• Work with a respected industry leader supporting essential equipment and customer operations.
• Take ownership of diverse and challenging repair and rebuild projects.
• Collaborate with experienced technical professionals and operational teams.
• Build strong customer relationships while driving service excellence.

If you are a proactive professional who enjoys combining technical knowledge, customer service, and project coordination to deliver exceptional results,

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.