Renewals Manager: Lead Revenue Retention & Strategy

Versaterm; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Job summary

Versaterm seeks a Manager, Renewals to lead the renewals function, shaping strategy and driving end-to-end renewal lifecycle performance. You will develop the Renewals team and ensure on-time contract renewals with accurate terms, while proactively managing renewal risk to protect recurring revenue.

In collaboration with Customer Success, Sales, Legal, and Finance, you will coordinate renewal motions, scale processes, and align activities to retention and net revenue retention goals.

Qualifications

• 5-8 years in renewals, deal desk, customer success ops, or commercial account management with at least 3+ years of people leadership experience.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing complex contracts, MSAs, amendments, and enterprise renewals.
• Experience evaluating and automating processes with AI in a hands-on way.
• Solutions-focused, comfortable with ambiguity, and able to lead others through times of change.
• Comfortable partnering with Legal, Finance, Sales, and Customer Success.
• High attention to detail with ability to manage multiple renewal cycles through a team.
• Data-driven mindset with comfort using Salesforce and renewal reporting.

Responsibilities

• Define and maintain standards for the renewal lifecycle, including initiation timing, handoffs, approvals, and execution.
• Ensure renewals are initiated well in advance of contract expiration, aligned to procurement requirements.
• Establish clear roles between Renewals, Customer Success, Sales, Legal, and Finance.
• Scale renewal processes across customer segments and contract complexity.
• Improve renewal playbooks, templates, and workflows to reduce cycle time and risk.
• Own renewal outcomes with accountability for gross retention and revenue continuity.
• Review renewal pipelines to identify risk, delays, or execution gaps.
• Partner with Customer Success to assess renewal health and mitigation strategies.

Skills

People leadership

Salesforce

Stakeholder management

Renewals strategy

Forecasting

Education

Bachelor’s degree in business-related field

Tools

MSA management

Job description

Versaterm seeks a Manager, Renewals to lead the renewals function, shaping strategy and driving end-to-end renewal lifecycle performance. You will develop the Renewals team and ensure on-time contract renewals with accurate terms, while proactively managing renewal risk to protect recurring revenue.

In collaboration with Customer Success, Sales, Legal, and Finance, you will coordinate renewal motions, scale processes, and align activities to retention and net revenue retention goals.