Renewals Manager — Enterprise SaaS (Canada)

Versaterm; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

Versaterm is seeking a Manager, Renewals to lead the renewals function for our growing SaaS platform serving public safety agencies in Canada. You’ll own end-to-end renewal processes, drive revenue retention, and partner with Customer Success, Sales, Legal and Finance to ensure on-time renewals and accurate pricing.

Ideal candidates have 5–8 years in renewals with at least 3 years of people leadership, experience with MSAs and enterprise renewals, and a data-driven approach to forecasting.

Qualifications

• Bachelor's degree or equivalent experience in a business-related field.
• 5–8 years in renewals, deal desk, or customer success ops with 3+ years in leadership.
• Experience with MSAs, amendments, and enterprise renewals.

Responsibilities

• Define and maintain renewal lifecycle standards and execution.
• Lead renewals team and ensure on-time renewals and accurate terms.
• Collaborate with Customer Success, Sales, Legal and Finance.
• Improve renewal playbooks, templates, and workflows to reduce cycle time.
• Forecast renewal timing, value, uplift, and report on outcomes.

Skills

Renewals leadership

Contract negotiation

Salesforce

Forecasting

Stakeholder management

AI awareness

Education

Bachelor's degree in Business Administration, Finance, Economics, Marketing, or related field

Tools

MSAs

Amendments

Job description

Versaterm is seeking a Manager, Renewals to lead the renewals function for our growing SaaS platform serving public safety agencies in Canada. You’ll own end-to-end renewal processes, drive revenue retention, and partner with Customer Success, Sales, Legal and Finance to ensure on-time renewals and accurate pricing.

Ideal candidates have 5–8 years in renewals with at least 3 years of people leadership, experience with MSAs and enterprise renewals, and a data-driven approach to forecasting.