Renewals Manager: Drive Retention & Revenue

Versaterm; Ottawa; On-site; CAD 95,000 - 130,000; Full time

Job summary

Versaterm is seeking a Manager, Renewals to own the end-to-end renewal lifecycle. You will lead a Renewals team, ensure timely renewals, and protect recurring revenue with precise governance and cross‑functional collaboration with Customer Success, Sales, Legal, and Finance.

Applicants should bring 5–8 years in renewals or related areas, with at least 3 years in people leadership, and a deep understanding of recurring revenue, forecasting, and complex contracts.

Qualifications

• Bachelor's degree in business/related field or equivalent experience.
• 5–8 years in renewals, deal desk, or customer success ops with 3+ in leadership.
• Strong understanding of recurring revenue, retention metrics, forecasting.
• Experience managing complex contracts and enterprise renewals (MSAs).
• Experience automating processes and applying AI in workflows.

Responsibilities

• Define and maintain standards for the renewal lifecycle and handoffs.
• Ensure timely renewals and accurate commercial terms execution.
• Lead, coach, and develop Renewals Specialists and team accountability.
• Collaborate with Customer Success, Sales, Legal, and Finance on renewals.
• Scale renewal processes across segments and contract complexity.
• Improve playbooks, templates, and workflows to reduce cycle time.
• Manage renewal outcomes with gross retention and revenue continuity.
• Monitor renewal health, risks, and mitigation strategies with cross‑functional partners.
• Oversee pricing, uplifts, discounts, and adherence to strategy.

Skills

Renewal strategy

Team leadership

Forecasting

Stakeholder management

Data-driven decisions

Salesforce proficiency

Contract management

AI capabilities

Education

Bachelor's degree in Business Administration, Finance, Economics, Marketing, or related field

Tools

Salesforce

Job description

Versaterm is seeking a Manager, Renewals to own the end-to-end renewal lifecycle. You will lead a Renewals team, ensure timely renewals, and protect recurring revenue with precise governance and cross‑functional collaboration with Customer Success, Sales, Legal, and Finance.

Applicants should bring 5–8 years in renewals or related areas, with at least 3 years in people leadership, and a deep understanding of recurring revenue, forecasting, and complex contracts.