Strategic Customer Renewals Manager

quanteo; Montreal (administrative region); On-site; CAD 70,000 - 95,000; Full time

Job summary

Eco-Counter is seeking a Customer Renewals Manager to own subscription renewals and software billing support for our North America client base. You will be the primary contact for existing clients as renewals approach, focusing on retention, resolving billing questions, and spotting risk early to prevent churn.

You will work closely with Sales, Customer Success, and Finance to ensure renewals are smooth, records are accurate, and customers understand the value of Eco-Visio.

Qualifications

• Experience in account management and renewal ownership.
• Ability to manage renewals and billing inquiries with accuracy.
• Strong communication with client stakeholders and internal teams.

Responsibilities

• Own the renewal cycle end-to-end from outreach to signed renewal.
• Identify churn risk early and address concerns.
• Handle software billing/invoices and coordinate with Finance.
• Answer client questions about invoicing and renewals.
• Run demos to show the value of Eco-Visio to clients.

Skills

Account management

Billing support

Customer relationship

Cross-team communication

Tools

Eco-Visio

Job description

Eco-Counter is seeking a Customer Renewals Manager to own subscription renewals and software billing support for our North America client base. You will be the primary contact for existing clients as renewals approach, focusing on retention, resolving billing questions, and spotting risk early to prevent churn.

You will work closely with Sales, Customer Success, and Finance to ensure renewals are smooth, records are accurate, and customers understand the value of Eco-Visio.