Remote Victim Support Advocate

Placements24; Kimberley; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Training in trauma-informed care

Impactful work

Professional guidance

Job summary

Placements24 is seeking a dedicated Remote Victim Support Advocate to provide immediate and ongoing support to trauma survivors from home. The role is entirely remote and requires empathy, discretion, and crisis intervention skills.

You will guide victims through rights, legal processes, and access to counseling, medical care, and financial aid, while documenting interactions and coordinating with courts or police when needed.

Qualifications

• Experience in victim services, social work, or related field.
• Strong understanding of trauma and crisis intervention techniques.
• Excellent empathetic listening and communication.
• Ability to maintain confidentiality and data security.

Responsibilities

• Provide immediate emotional support and crisis intervention via phone, chat, and video.
• Inform victims about rights, legal processes, and available services.
• Assist victims in accessing counseling, medical care and financial aid.
• Accompany victims to court proceedings or police interviews (virtual or in person).
• Maintain confidential and accurate records of all interactions.
• Advocate for victims' needs within justice and support systems.

Skills

Empathy

Crisis intervention

Verbal communication

Interpersonal skills

Data security

Tools

Video conferencing tools

Job description

About the Role

Our client is seeking a dedicated and resilient Remote Victim Support Advocate to provide immediate and ongoing assistance to individuals who have experienced trauma or crime. Operating entirely remotely, you will offer a lifeline of support, guidance, and resources to victims across various geographic areas. This crucial role demands a high level of empathy, discretion, and an understanding of the complex needs of trauma survivors. You will empower victims by providing them with information, emotional support, and practical assistance to navigate their recovery and justice processes from the comfort of their own space.

Key Responsibilities

• Provide immediate emotional support and crisis intervention to victims of crime and trauma via phone, chat, and video conferencing.
• Inform victims about their rights, available legal processes, and support services.
• Assist victims in accessing resources such as counseling, medical attention, and financial aid.
• Accompany victims (virtually or as needed) to court proceedings or police interviews.
• Maintain confidential and accurate records of all interactions and services provided.
• Advocate for the needs and rights of victims within the justice and support systems.

Requirements

• Previous experience in victim services, social work, counseling, or a related field.
• Strong understanding of trauma, victimology, and crisis intervention techniques.
• Excellent empathetic listening, communication, and interpersonal skills.
• Ability to maintain composure and provide support in highly stressful situations.
• Proficiency in using virtual communication tools and maintaining data security.
• Demonstrated commitment to supporting vulnerable individuals with compassion and respect.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Flexible remote work arrangement, allowing for work-life balance.
• Comprehensive training in victim advocacy and trauma-informed care.
• Opportunity to make a profound impact on the lives of those affected by crime.
• Supportive team environment with access to professional guidance.