Social Support Facilitator (Remote)

Placements24; Kimberley; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Professional development

Supportive virtual team

Flexible work-life balance

Meaningful impact

Job summary

Placements24 is seeking a Social Support Facilitator to join our remote team serving communities nationwide. You will coordinate and deliver essential social support services through virtual platforms, manage client interactions, and guide access to benefits and services.

This role emphasizes independence, empathy, and strong organizational skills as you collaborate with remote colleagues and partners to ensure accessible support and efficient service delivery.

Qualifications

• Bachelor's degree in Social Work, Psychology, or a related field.
• Proven experience in social work, case management, or client support services.
• Strong proficiency with virtual communication and collaboration tools (e.g., Zoom, Teams).
• Excellent organizational skills and attention to detail for managing electronic records.
• Ability to work independently and manage a caseload in a remote setting.
• Demonstrated empathy and strong interpersonal skills for effective virtual client engagement.

Responsibilities

• Facilitate virtual client intake, assessment, and ongoing support sessions.
• Coordinate and connect clients with appropriate community resources and social services remotely.
• Develop and manage digital tools and platforms to enhance service delivery and client engagement.
• Provide information and guidance on accessing benefits, support programs, and essential services.
• Maintain accurate electronic client records and track service utilization.
• Collaborate with remote colleagues and partner organizations to ensure seamless service provision.

Skills

Empathy

Organizational skills

Remote work

Client engagement

Education

Bachelor's degree in Social Work, Psychology, or related field

Tools

Zoom

Teams

Job description

About the Role

Our client is seeking a highly motivated and organized Social Support Facilitator to join their remote team, serving communities across the nation. This role is dedicated to coordinating and delivering essential social support services through virtual platforms, ensuring that individuals and families have access to the resources they need for improved well-being. You will manage client interactions, facilitate access to services, and develop supportive online networks. This position is ideal for an experienced professional passionate about social impact who thrives in a remote work environment, utilizing technology to connect and assist.

Key Responsibilities

• Facilitate virtual client intake, assessment, and ongoing support sessions.
• Coordinate and connect clients with appropriate community resources and social services remotely.
• Develop and manage digital tools and platforms to enhance service delivery and client engagement.
• Provide information and guidance on accessing benefits, support programs, and essential services.
• Maintain accurate electronic client records and track service utilization.
• Collaborate with remote colleagues and partner organizations to ensure seamless service provision.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field.
• Proven experience in social work, case management, or client support services.
• Strong proficiency with virtual communication and collaboration tools (e.g., Zoom, Teams).
• Excellent organizational skills and attention to detail for managing electronic records.
• Ability to work independently and manage a caseload in a remote setting.
• Demonstrated empathy and strong interpersonal skills for effective virtual client engagement.

Benefits

• Competitive annual salary commensurate with experience.
• Fully remote position offering maximum flexibility and work-life balance.
• Opportunities for professional development in digital social support.
• Access to a supportive, mission-driven virtual team.
• The chance to make a significant positive impact on individuals and families through accessible support services.