Remote Family Support Navigator

Placements24; Kimberley; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work environment

Competitive salary

Benefits package including health and

Retirement plans

Job summary

Placements24 is seeking a dedicated Remote Family Support Navigator to connect families with vital resources and support services across various regions. You will guide families remotely, helping them access essential assistance, information, and community programs tailored to their needs, while leveraging your knowledge of social services and strong communication skills.

You will conduct virtual assessments, provide information and referrals, and assist with navigating complex programs, all

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in case management, social services, or family support.
• Strong knowledge of community resources and referral networks.
• Excellent communication, listening, and problem-solving skills for remote interaction.

Responsibilities

• Conduct virtual needs assessments with families to identify appropriate support services.
• Provide information and referrals to community resources such as healthcare, education, and social welfare programs.
• Assist families in navigating complex application processes for various assistance programs.
• Maintain a comprehensive database of available community resources and services.
• Offer emotional support and advocacy for families during challenging times.
• Collaborate with partner organizations to ensure seamless service delivery.

Skills

Effective communication

Active listening

Problem solving

Remote interaction

Education

Bachelor's degree (SW/psych/sociology or related)

Tools

CRM systems

Job description

About the Role

Our client seeks a dedicated Remote Family Support Navigator to connect families with vital resources and support services across various regions. In this pivotal role, you will act as a knowledgeable guide, helping families access essential assistance, information, and community programs tailored to their needs. You will leverage your understanding of social services and your excellent communication skills to empower families and improve their well-being, all from the convenience of a remote work setup. This is an exceptional opportunity to contribute meaningfully to community support networks.

Key Responsibilities

• Conduct virtual needs assessments with families to identify appropriate support services.
• Provide information and referrals to community resources such as healthcare, education, and social welfare programs.
• Assist families in navigating complex application processes for various assistance programs.
• Maintain a comprehensive database of available community resources and services.
• Offer emotional support and advocacy for families during challenging times.
• Collaborate with partner organizations to ensure seamless service delivery.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in case management, social services, or family support.
• Strong knowledge of community resources and referral networks.
• Excellent communication, listening, and problem-solving skills for remote interaction.
• Proficiency in using virtual communication tools and CRM systems.
• Ability to work independently and manage a caseload remotely.

Benefits

• Flexible work environment with remote accessibility.
• Competitive annual salary and potential for bonuses.
• Comprehensive benefits package including health and retirement plans.
• Opportunities for professional growth and network building.
• The fulfillment of directly assisting families in need.