Remote TSR: Retention & Billing Specialist

Zensurance; Toronto; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Home office allowance

Flexible health and dental plans

Education assistance reimbursement

Job summary

A leading InsurTech company in Toronto is seeking a Technical Service Representative - Retention to assist clients with billing issues. Responsibilities include managing billing queries, supporting brokers, and ensuring client accounts are maintained. Ideal candidates should have strong organizational skills and a passion for customer service. This full-time role offers a flexible, remote-first setup along with comprehensive benefits packages.

Qualifications

• Experience working with administrative tasks or data entry.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Assist brokers with clients' needs, including billing and cancellations.
• Manage billing queries and proactively call clients to collect payments.
• Triage emails and voicemails requiring a licensed broker's attention.
• Review billing contract data for accuracy.

Skills

Excellent attention to detail

Strong phone communication skills

Good interpersonal skills

Organizational skills

Time management skills

Team collaboration

Proactive initiative

Education

1+ year of administrative tasks or data entry

Tools

Zoom

Google Workplace

Slack

Job description

A leading InsurTech company in Toronto is seeking a Technical Service Representative - Retention to assist clients with billing issues. Responsibilities include managing billing queries, supporting brokers, and ensuring client accounts are maintained. Ideal candidates should have strong organizational skills and a passion for customer service. This full-time role offers a flexible, remote-first setup along with comprehensive benefits packages.