Remote Tour Guide Coordinator

Placements24; Kimberley; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Professional development

Job summary

Placements24 is seeking a motivated Remote Tour Guide Coordinator to manage a network of freelance guides and ensure top-quality tour delivery. The role is fully remote, supporting operations in the Kimberley region, and focuses on scheduling, communication, and quality assurance to create memorable client experiences.

You will recruit, onboard, and coordinate guides, monitor performance, and maintain clear itineraries and safety standards while supporting a dynamic team in the vibrant tourism

Qualifications

• Experience in tour operations or guide management within the tourism industry.
• Strong organizational and scheduling skills with attention to detail.
• Excellent communication and interpersonal abilities for remote relationships.
• Proficiency with scheduling software, communication tools, and standard office apps.
• Proactive problem-solving and commitment to high service standards.
• Familiarity with the Kimberley region and its tourism offerings is a plus.

Responsibilities

• Recruit, vet, and onboard freelance tour guides to meet standards.
• Schedule and coordinate guides for various tours and manage availability.
• Be the primary contact for guides, providing information, support, and feedback.
• Monitor tour operations, gather feedback, and implement improvements.
• Inform guides about itineraries, safety protocols, and customer service expectations.
• Keep records of guide performance, availability, and payments.

Skills

Tour operations

Guide management

Scheduling

Communication

Remote team management

Office software

Tools

Scheduling software

Communication tools

Office applications

Job description

Our client, a dynamic tour operator specializing in unique local experiences, is seeking an enthusiastic and efficient Remote Tour Guide Coordinator to manage their network of guides and ensure exceptional tour delivery. Based remotely but supporting operations in the Kimberley region, you will be the vital link between the company and its freelance guides, handling scheduling, communication, and quality assurance. This role is perfect for someone passionate about tourism and local culture, who excels at organization and remote team management, ensuring memorable adventures for clients.

Key Responsibilities

• Recruit, vet, and onboard freelance tour guides, ensuring they meet company standards and possess relevant expertise.
• Schedule and coordinate tour guides for various tours, managing availability and assignments effectively.
• Serve as the primary point of contact for guides, providing them with necessary information, support, and feedback.
• Monitor tour operations, gather feedback from both guides and clients, and implement improvements.
• Ensure guides are well-informed about itineraries, safety protocols, and customer service expectations.
• Maintain accurate records of guide performance, availability, and payments.

Requirements

• Previous experience in tour operations, guide management, or a related role in the tourism industry.
• Exceptional organizational and scheduling skills, with strong attention to detail.
• Excellent communication and interpersonal skills, adept at managing remote relationships.
• Proficiency in scheduling software, communication tools, and standard office applications.
• A proactive approach to problem-solving and a commitment to maintaining high service standards.
• Familiarity with the Northern Cape region and its tourism offerings is a significant advantage.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote position offering significant flexibility and autonomy.
• Opportunity to work with a passionate team in the vibrant tourism sector.
• Professional development and training opportunities.
• Contribute to delivering authentic and high-quality travel experiences in the Kimberley area and beyond.