Concierge Services Coordinator

Placements24; Kimberley; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary & gratuities

Employee benefits

Discounted hotel rates

Professional development

Dynamic work environment

Job summary

Placements24 is seeking a personable Concierge Services Coordinator to enhance the guest experience at a premier property in Kimberley, British Columbia. You will assist guests with bookings for local tours, restaurants, transportation, and other activities, while providing informed recommendations.

The ideal candidate has hospitality or customer service experience, excellent communication and problem-solving skills, and a friendly, proactive attitude.

Qualifications

• Previous experience in concierge, guest relations, or customer service role, preferably in hospitality.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of the Kimberley area and surrounding attractions.

Responsibilities

• Provide comprehensive concierge services to guests, anticipating and fulfilling their needs.
• Make reservations for restaurants, tours, transportation, and other local activities.
• Offer personalized recommendations and information about local attractions, eventos, and dining.
• Handle guest inquiries and requests efficiently and professionally.
• Liaise with external vendors and service providers to arrange guest services.
• Maintain up-to-date knowledge of hotel services and local area offerings.

Skills

Concierge experience

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Proactive attitude

Tools

Booking systems

Job description

About the Role

Our client is seeking a personable and resourceful Concierge Services Coordinator to enhance the guest experience at their premier property in Kimberley . This role is responsible for assisting guests with a wide range of requests, from booking local tours and making restaurant reservations to providing information about the area. You will be the go-toperson for guest needs, requiring exceptional interpersonal skills, local knowledge, and a proactive approachto service. The ideal candidate is a polished professional who enjoys connecting with people and exceeding expectations, contributing to the property's reputation for outstanding hospitality.

Key Responsibilities

• Provide comprehensive concierge services to guests, anticipating and fulfillingtheir needs.
• Make reservations for restaurants, tours, transportation, and other local activities.
• Offer personalized recommendations and information about local attractions, eventos, and dining.
• Handle guest inquiries and requests efficiently and professionally.
• Liaise with external vendors and service providers to arrange guest services.
• Maintain up-to-date knowledge of hotel services and local area offerings.

Requirements

• Previous experience in a concierge, guest relations, or customer service role, preferably in hospitality.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of the Kimberley area and surrounding attractions.
• Ability to multitask and manage multiple requests simultaneously in a fast-paced environment.
• Professional appearance and a positive, welcoming attitude.
• Proficiencyin using booking systems and relevant software is a plus.

Benefits

• Competitive annual salary and potential for gratuities.
• Accessto employee benefits programs.
• Discounted rates on hotel services and amenities.
• Opportunities for professional development and training.
• A dynamic and guest-focused work environment.