Remote Strategic Account Growth Manager - Toronto

Vantage Analytics; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

Vantage Analytics is seeking an Account Manager to join our rapidly growing Accounts team in Toronto, with remote-friendly options and on-site in client offices up to 3 days a week. You will own the client relationship from discovery through growth, drive revenue, and coordinate with product and finance to ensure successful outcomes.

You will lead quarterly reviews, craft data-driven recommendations, and manage onboarding and campaigns across accounts.

Qualifications

• 5–7 years of experience in account management, sales and/or client success.
• A track record of growing revenue within existing accounts.
• Strong technical aptitude, with the ability to quickly master our tech stack and business productivity tools (CRM, project management, video conferencing, Slack, G-Suite, etc.)
• Excellent written and verbal communication and presentation skills.
• Excellent project management and organizational skills.
• Sound judgment on when to resolve a client issue directly and when to escalate to leadership.

Responsibilities

• Grow revenue and expand accounts.
• Own renewals end to end, including proposed rates, leadership sign-off, negotiation and CRM accuracy.
• Scope new requested work, manage scope and cost adjustments when requirements change.
• Manage client spend, and meet regularly with Finance to review the prior month and align on the quarterly forecast.
• Monitor feature adoption after launch in partnership with Product; assess the roadmap impact of follow-up work from user acceptance testing.
• Lead quarterly business reviews end to end: scheduling, workback plan, deck structure, roadmap and priorities summary, and the post-review recap.
• Provide data-driven recommendations to clients and host regular meetings to review campaign results.
• Identify case study opportunities, secure the client’s alignment and approvals for case studies, testimonials and quotes, and gather materials.
• Support customer marketing: go-to-market and flagship event support, contact-list accuracy, and input on award nominations, client events and speaking opportunities.
• Own client communications and day-to-day account delivery
• Lead regular client updates, including project emails and calls, performance dashboards, and ad hoc reports, working with the support and operations teams.
• Manage requirements and user acceptance testing (UAT) with clients: take in requests, obtain and submit requirements to Product, prioritize UAT feedback, obtain explicit UAT sign-off, and announce project launches internally and externally.
• Represent client feedback and usage insights in roadmap discussions through business reviews and UAT prioritization.
• Launch new clients: Run the internal kick-off, business discovery roadmap, go-to-market timeline, proposal and end-to-end go-to-market reviews.
• Own client onboarding and enablement: build and deliver training, create help-center guides and FAQs, and coordinate the marketing plan and launch announcement.

Skills

Account management

Revenue growth

CRM familiarity

Project management

Communication skills

Strategic thinking

Tools

CRM

G-Suite

Slack

Job description

Vantage Analytics is seeking an Account Manager to join our rapidly growing Accounts team in Toronto, with remote-friendly options and on-site in client offices up to 3 days a week. You will own the client relationship from discovery through growth, drive revenue, and coordinate with product and finance to ensure successful outcomes.

You will lead quarterly reviews, craft data-driven recommendations, and manage onboarding and campaigns across accounts.