Remote ServiceNow Business Analyst - ITSM/HRSD Expert

Cognizant; Mississauga; Remote; CAD 87,000 - 102,000; Full time

Benefits offered by this job

Medical Insurance

Paid holidays

401(k) plan

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a seasoned ServiceNow Business Analyst to bridge business and technical teams in Canada. You will guide ITSM, HRSD, and custom app initiatives, translating complex requirements into scalable platform solutions.

The role emphasizes strong analysis, ServiceNow expertise, and collaboration with stakeholders to improve operations and user experience.

This full-time, remote opportunity offers continuous learning and exposure to enterprise-scale digital transformations.

Qualifications

• Bachelor’s degree in IT, business or related field.
• 5+ years of ServiceNow BA experience.
• Strong ITIL knowledge and BI/reporting skills.
• Excellent stakeholder management.

Responsibilities

• Gather and refine requirements for ITSM/HRSD projects.
• Translate requirements into BRDs/FRDs and user stories.
• Coordinate UAT and traceability.
• Collaborate with cross-functional teams to deliver solutions.

Skills

ServiceNow ITSM

ServiceNow HRSD

Business Analysis

Stakeholder Management

Acceptance Criteria

Education

Bachelor's degree

Tools

ServiceNow

Performance Analytics

Agile / Scrum

Job description

Cognizant is seeking a seasoned ServiceNow Business Analyst to bridge business and technical teams in Canada. You will guide ITSM, HRSD, and custom app initiatives, translating complex requirements into scalable platform solutions.

The role emphasizes strong analysis, ServiceNow expertise, and collaboration with stakeholders to improve operations and user experience.

This full-time, remote opportunity offers continuous learning and exposure to enterprise-scale digital transformations.