ServiceNow Business Process Consultant

Alldus; Canada; Hybrid; CAD 65,000 - 120,000; Full time

Job summary

A leading Canadian organization is seeking an experienced ServiceNow Business Process Consultant to optimize customer service workflows. Responsibilities include analyzing business needs, developing process maps, and supporting change management initiatives across Canada. Candidates should have at least 3 years of experience with ServiceNow CSM and relevant certifications. This role offers a flexible working arrangement, depending on project needs.

Qualifications

• 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
• Demonstrated knowledge of field service workflows and industry best practices.
• Strong analytical, documentation, and stakeholder engagement skills.
• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
• ServiceNow certifications in CSM or related modules.

Responsibilities

• Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
• Partner with stakeholders nationwide to streamline and improve field service operations.
• Develop detailed process maps, documentation, and functional specifications.
• Recommend strategic ServiceNow CSM configurations and automation approaches.
• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.

Job description

Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.

Responsibilities:

• Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
• Partner with stakeholders nationwide to streamline and improve field service operations.
• Develop detailed process maps, documentation, and functional specifications.
• Recommend strategic ServiceNow CSM configurations and automation approaches.
• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.

Requirements:

• 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
• Demonstrated knowledge of field service workflows and industry best practices.
• Strong analytical, documentation, and stakeholder engagement skills.
• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
• ServiceNow certifications in CSM or related modules.

Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other, Consulting, and Information Technology

• Industries

  Information Services, IT Services and IT Consulting, and Software Development

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