Business Analyst - ServiceNow - HR

2iSolutions Inc.; Oshawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

2iSolutions Inc. is seeking a Senior ServiceNow Business Analyst for a 2-year contract based in Oshawa. This hybrid position requires strong skills in HRSD and experience with ServiceNow as a BA. You will work closely with various departments to elicit business requirements and ensure they align with company goals.

The ideal candidate will possess 3-5 years of experience, a relevant degree or diploma, and certifications in ServiceNow. The role emphasizes collaboration and delivering well-defined user stories for development teams.

Qualifications

• 3-5 years of experience as a Business Analyst, focusing on HRSD.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) preferred.

Responsibilities

• Collaborate with stakeholders to prioritize business requirements.
• Conduct workshops to gather and document business processes.
• Write clear user stories and work with development teams.

Skills

ServiceNow experience

Business Analysis

Agile methodologies

User stories development

Education

Degree or diploma in Information Technology or Business Administration

Tools

ServiceNow

Job description

Our large Manufacturing client in Oshawa is looking to hire a Senior ServiceNow Business Analyst with strong skills with HRSD and Employee Centre.

This is a hybrid role - 2 days/week on-site in Oshawa.

This is a 2 year contract position.

Job Overview

• Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements
• Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows
• Conduct workshops and interviews to understand business processes and identify areas for improvement
• Ensure that requirements are clearly articulated and aligned with business objectives
• Write clear and concise user stories with well-defined acceptance criteria
• Work closely with the development team to ensure timely delivery of user stories.
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals

Experience

• 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary
• Education: Degree or diploma in Information Technology, Business Administration, or related field.
• Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
• Strong understanding of agile methodologies and practices.
• Experience creating user stories and acceptance criteria.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)