Senior Business Analyst — ServiceNow & APM (Hybrid)

Net2Source (N2S); Brampton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading consultancy in IT is seeking a skilled Business Analyst for a 12-month project located in Brampton. Responsibilities include conducting requirements gathering, providing support for ServiceNow modules, and leading user acceptance testing. Candidates should have a CBAP certification and at least 5 years of experience in business analysis. This position offers a hybrid work environment with 2 days onsite and 3 days remote work.

Qualifications

• At least 5 years of work-related experience in business analysis.
• Certified Business Analysis Professional (CBAP) designation.
• Strong experience with requirements gathering and documentation.

Responsibilities

• Conduct requirements gathering sessions and develop Business Requirements Documents.
• Provide functional and technical support for ServiceNow modules.
• Lead User Acceptance Testing (UAT) and develop user training materials.

Skills

Business Analysis

Requirements Gathering

Technical Analysis

Problem Solving

Collaboration

Education

Undergraduate degree in IT management or business management

Tools

ServiceNow

SQL

Job description

A leading consultancy in IT is seeking a skilled Business Analyst for a 12-month project located in Brampton. Responsibilities include conducting requirements gathering, providing support for ServiceNow modules, and leading user acceptance testing. Candidates should have a CBAP certification and at least 5 years of experience in business analysis. This position offers a hybrid work environment with 2 days onsite and 3 days remote work.