Remote Mid-Market Client Success Manager (Growth & Renewals)

Siemens AG; Raleigh; Teletrabalho; CAD 90 000 - 154 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and wellness benefits

Resumo da oferta

Siemens AG is seeking a Client Success Manager to manage a portfolio of Mid-Market accounts post-onboarding, ensuring high customer satisfaction and retention. You will lead renewal processes, forecast revenue, and collaborate to drive adoption and expansion.

The role emphasizes value realization, proactive engagement, and strategic account planning to grow mid-market customers into Enterprise relationships while maintaining revenue targets.

Qualificações

• BA/BS degree or equivalent experience.
• 5+ years in Client Success or Account Management.
• Experience managing MM/SMB accounts with ARR > $30K in SaaS/tech.
• Familiarity with SaaS operations and customer lifecycle management.
• Experience using Salesforce, Microsoft Office, and BI tools.

Responsabilidades

• Manage a portfolio of mid-market accounts post-onboarding to ensure high customer satisfaction and retention.
• Lead renewal processes for forecasting and revenue security.
• Drive product adoption and engagement through proactive outreach and success planning.
• Identify opportunities for upsell, cross-sell, and expansion with Sales team.
• Monitor account health metrics and conduct regular reviews to align with customer goals.

Conhecimentos

Client Success

Account Management

ARR > 30K

SaaS Operations

Salesforce

BI Tools

Formação académica

BA/BS degree

Ferramentas

Microsoft Office

BI Tools

Descrição da oferta de emprego

Siemens AG is seeking a Client Success Manager to manage a portfolio of Mid-Market accounts post-onboarding, ensuring high customer satisfaction and retention. You will lead renewal processes, forecast revenue, and collaborate to drive adoption and expansion.

The role emphasizes value realization, proactive engagement, and strategic account planning to grow mid-market customers into Enterprise relationships while maintaining revenue targets.