Remote Salesforce Engagement Lead

Verndale; Montreal; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-friendly

Competitive benefits package

Professional development opportunities

Job summary

Verndale is a digital experience agency seeking an Engagement Manager to own client health, relationships, and growth across a portfolio. You connect client strategy with delivery and commercial outcomes, partnering with PMs and delivery teams to ensure success.

You will lead steering committees, drive renewals and SOWs, and ensure delivery aligns with business objectives. Strong executive communication and Salesforce familiarity are essential; experience across multiple projects and revenue

Qualifications

• 5+ years in a client-facing relationship or engagement leadership role within consulting, technology, or professional services.
• Working knowledge of the Salesforce ecosystem and platform to speak credibly with clients and internal delivery teams.
• Proven track record owning complex, multi-project client relationships and driving them to successful outcomes.
• Exceptional interpersonal and executive communication skills; ability to build rapport and trust with senior stakeholders.
• Strong commercial acumen: comfortable owning SOW, scope, and change order conversations.
• Strong analytical and problem-solving skills, with a data-driven approach to account health and decision-making.
• Working familiarity with delivery/project management practices, enough to partner effectively with a PM.
• Conflict resolution and escalation management experience.
• Salesforce certifications (Admin, Sales Cloud, Service Cloud, or similar) - Preferred.
• Experience supporting or partnering on sales pursuits - Preferred.
• Experience leading executive business reviews or account planning conversations - Preferred.
• Familiarity with professional services commercials and statements of work - Preferred.

Responsibilities

• Serve as the executive-level point of contact for client stakeholders; maintain strong sponsor and VP/C-level relationships where appropriate
• Set and protect the overall account strategy: how delivery success ladders up to renewal, expansion, and reference potential
• Own steering committee meetings end-to-end: set the agenda, frame the narrative, and run the room
• Lead other critical client meetings, alongside the executive sponsor as needed
• Proactively measure client satisfaction and address relationship friction before it escalates
• Own overall account health across all projects in the portfolio; lead a structured governance cadence (e.g. monthly/quarterly business reviews)
• Ensure delivery stays aligned to client business objectives, not just project plans
• Escalate and drive structured recovery plans on at-risk accounts, partnering with the PM and delivery team
• Report account health up to portfolio and practice leadership
• Own SOW health and change order conversations once the PM flags scope drift at the working level
• Monitor margin and commercial performance at the account level; partner with Finance/PMO on financial health reporting
• Serve as the post-sale relational owner of the account, keeping the relationship warm between active engagements
• Identify renewal and expansion opportunities within existing accounts
• Serve as the first point of contact when something threatens the relationship, not just the timeline
• Decide when and how to elevate internally or externally
• Lead escalation calls where trust, scope, or commercial terms are at risk
• Work with Sales and practice leadership to align delivery performance with account strategy, renewals, and expansion
• Coordinate with Finance and delivery leadership for visibility into portfolio financial performance and forecast accuracy
• Bring in Practice Leads, Architects, or Solution Consultants as needed for complex conversations, without owning that technical depth directly
• Mentor and guide team members to strengthen client engagement skills and a client-centric approach
• Contribute to internal practice-building, delivery standards, and enablement efforts as the role and practice mature
• While the EM's primary focus is post-sale, the role also plays a limited but valuable part in pre-sales, helping build client relationships early and ensuring a smoother transition into delivery.
• Partner with Sales and Practice Leaders during strategic pursuits, bringing a delivery and client-relationship perspective into the sales process
• Participate in discovery sessions and executive conversations to help clients define business outcomes, not technical requirements
• Help shape solutions that are realistic to deliver and build client confidence before an engagement begins
• Lead the transition from sales to delivery, preserving relationship continuity and business context

Skills

Client relationship management

Executive communication

Account management

Commercial acumen

Cross-functional collaboration

Salesforce familiarity

Relationship leadership

Tools

Salesforce

Job description

Verndale is a digital experience agency seeking an Engagement Manager to own client health, relationships, and growth across a portfolio. You connect client strategy with delivery and commercial outcomes, partnering with PMs and delivery teams to ensure success.

You will lead steering committees, drive renewals and SOWs, and ensure delivery aligns with business objectives. Strong executive communication and Salesforce familiarity are essential; experience across multiple projects and revenue