Remote SaaS Support Specialist I

CanadaLync; Toronto; Hybrid; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Company laptop

Job summary

OnBoard, based in Toronto, is hiring a Customer Support Specialist I for a fully remote role. You will handle tier-one support for customers and staff via tickets, email, chat, and calls, resolving issues related to software, data, networks, IIS, and security.

Strong diagnostic and communication skills are essential, with familiarity in SaaS support environments. The role offers remote work from Toronto and requires collaboration with cross-functional teams to deliver effective solutions.

Qualifications

• Strong analytical, diagnostic, and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Excellent written and spoken communication for diverse customers.

Responsibilities

• Provide tier-one customer and internal employee support via tickets, email, chat, and phone.
• Troubleshoot software, data, network, IIS, and environmental issues.
• Create knowledge articles, documentation, and product guidance.

Skills

Analytical skills

Diagnostic skills

Problem-solving

Clear communication

Cross-functional collaboration

Independent worker

Education

SaaS product support experience

2 years SaaS support experience

Tools

Zendesk

SQL Server

IIS Web Server

Windows Server

HTML

Job description

OnBoard, based in Toronto, is hiring a Customer Support Specialist I for a fully remote role. You will handle tier-one support for customers and staff via tickets, email, chat, and calls, resolving issues related to software, data, networks, IIS, and security.

Strong diagnostic and communication skills are essential, with familiarity in SaaS support environments. The role offers remote work from Toronto and requires collaboration with cross-functional teams to deliver effective solutions.