Remote Technical Support Specialist - Back Office

ServiceTitan, Inc.; British Columbia; Hybrid; CAD 27,000 - 37,000; Full time

Benefits offered by this job

Flextime

Company-paid medical, dental, vision

RSP match

Parental leave support

Job summary

ServiceTitan, Inc. seeks a Technical Support Specialist - Back Office to assist Canadian customers with our service-management software. You will become a subject-matter expert and guide users through complex workflows via phone, chat, email, and screen sharing.

The role focuses on fast, high-quality solutions, reducing escalations, and collaborating with product and support teams to improve processes. Strong communication, patience, and customer-centric problem solving are essential.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong troubleshooting and critical thinking abilities.
• Excellent people skills and empathy for customers.
• Ability to stay calm in a fast-changing environment.
• Excellent written and verbal communication.

Responsibilities

• Serve as first contact to assist customers via phone, chat, email, and screen-share.
• Develop product expertise and create workflows to meet customer needs.
• Escalate and de-escalate using Salesforce & internal tools.
• Provide technical solutioning with high quality and speed.
• Prioritize, multi-task, and manage cases efficiently.

Skills

Problem solving

Empathy & patience

Excellent communication

Multi-tasking

Self-motivated

Can-do attitude

Creative problem solving

Translate technical issues

Team player

Fast learner

Industry knowledge: home/commercial

Education

Bachelor’s degree or equivalent experience in technical support

Tools

Salesforce Support Console

Internal chatbot

Job description

ServiceTitan, Inc. seeks a Technical Support Specialist - Back Office to assist Canadian customers with our service-management software. You will become a subject-matter expert and guide users through complex workflows via phone, chat, email, and screen sharing.

The role focuses on fast, high-quality solutions, reducing escalations, and collaborating with product and support teams to improve processes. Strong communication, patience, and customer-centric problem solving are essential.