Remote SaaS Product Support Specialist for Energy

Pandell, an ESG Company; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Work from home flexibility

Flexible hours

100% dental reimbursement

Retirement Savings Plan with company matching

Training budget for professional development

Fun and engaging workplace culture

Wellness budget

Job summary

A leading energy software firm is seeking a Product Support Specialist in Calgary, Alberta. The ideal candidate will excel in delivering exceptional customer experiences, have strong problem-solving abilities, and support various software applications. You will manage customer inquiries, conduct product training, and contribute to a positive workplace culture. This role offers flexible work arrangements, competitive benefits, and a supportive team environment. If you are passionate about customer service and eager to grow, apply today!

Qualifications

• At least 4 years experience in a software customer service-based role.
• Ability to prioritize and meet service level targets.
• Experience with multiple software applications.

Responsibilities

• Provide timely resolution to customer issues in the support ticket queue.
• Demonstrate judgment and problem-solving abilities.
• Deliver product training in group or individual settings.
• Build rapport with clients and provide customer feedback.

Skills

Customer service skills

Communication skills

Problem-solving skills

Multitasking ability

Team collaboration

Tools

CRM software (e.g. HubSpot)

SQL knowledge

Oil & Gas software knowledge

Job description

A leading energy software firm is seeking a Product Support Specialist in Calgary, Alberta. The ideal candidate will excel in delivering exceptional customer experiences, have strong problem-solving abilities, and support various software applications. You will manage customer inquiries, conduct product training, and contribute to a positive workplace culture. This role offers flexible work arrangements, competitive benefits, and a supportive team environment. If you are passionate about customer service and eager to grow, apply today!