Application Support Analyst — SaaS Energy Tech

Enverus; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

Enverus in Calgary, Canada, is seeking a Customer Support Analyst to troubleshoot and resolve user issues across our SaaS platform. You will play a key role in helping customers maximize value from our software while collaborating with internal teams.

We value strong English communication, empathy, and a proactive approach to multi-tasking, with a focus on delivering excellent service in a fast-paced energy technology environment.

Qualifications

• 2+ years in application support or client-facing roles.
• Bachelor's degree or equivalent experience preferred.
• Strong written and verbal English communication.
• Empathy, curiosity, and collaborative mindset.

Responsibilities

• Answer client calls and proactively troubleshoot issues.
• Respond to email and webform inquiries and manage open cases.
• Troubleshoot technical issues and read product release updates.
• Collaborate with team members via chat, email, and phone.

Skills

Customer support

Communication

Problem solving

Multitasking

English fluency

Conflict resolution

Education

Bachelor's degree

Job description

Enverus in Calgary, Canada, is seeking a Customer Support Analyst to troubleshoot and resolve user issues across our SaaS platform. You will play a key role in helping customers maximize value from our software while collaborating with internal teams.

We value strong English communication, empathy, and a proactive approach to multi-tasking, with a focus on delivering excellent service in a fast-paced energy technology environment.