Support Specialist II

CLEAResult; Hamilton; Híbrido; CAD 23.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

Life/AD&D/ disability coverage

RRSP company match

Paid vacation/sick/personal time

Paid company holidays

Volunteer Time off

Employee Referral Bonus

Recognition program

Employee Assistance Program

Training opportunities

Descripción de la vacante

CLEAResult in Regina, Saskatchewan, invites applications for a hybrid Customer Service Associate position. You will deliver high-quality support to income-qualified customers, helping them access energy efficiency programs with empathy and accuracy.

Responsibilities include handling calls and emails, coordinating with contractors, reviewing applications, and maintaining records. Experience in energy programs is an asset; in-office presence 1–2 days/week required.

Formación

• 1-3 years of customer service experience, call centre preferred.
• Strong verbal and written communication for diverse audiences.
• Experience handling high-volume phone interactions.
• Attention to detail and accuracy in documentation.
• Ability to learn new systems quickly.
• Multitask across calls, emails, and admin work.
• Empathy and experience supporting vulnerable populations.
• Reliable, adaptable, and able to work independently.
• Experience with energy efficiency or utility programs is a plus.
• Familiarity with CRM or reporting tools is an asset.

Responsabilidades

• Handle inbound and outbound calls, emails, and follow-ups.
• Schedule appointments and coordinate with contractors/internal teams.
• Review applications, verify eligibility, ensure data accuracy.
• Maintain and update records in internal systems.
• Assist with reporting and documentation requirements.
• Communicate with customers with empathy and professionalism.
• Manage multiple priorities in a fast-paced environment.

Conocimientos

Customer service

Communication

High-volume calls

Attention to detail

Multitasking

Empathy

Reliability

Adaptability

Independent work

Energy efficiency awareness

CRM familiarity

Herramientas

CRM

Reporting tools

Descripción del empleo

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Benefits

• Medical, Dental, and Vision Insurance with company premium assistance
• Life, AD&D, and long-term disability coverage paid for by the company
• RRSP company match
• Paid vacation, sick and personal time
• Paid company holidays
• Paid Volunteer Time; giving back to our communities is important to us
• Employee Referral Bonus Program
• Employee Recognition Program - convert your recognition points into gift cards
• Employee Assistance Program - offers benefits to help you manage daily responsibilities
• Access to training opportunities to advance further in your career

Job Description

We’re looking for a talented individual to… Support CLEAResult’s Energy Assistance Program in Saskatchewan by delivering high-quality customer service and administrative support to income-qualified customers. You will help participants, including seniors, low-income households, newcomers, and Indigenous communities, access energy efficiency programs, while ensuring a professional, empathetic, and accurate customer experience. This is a hybrid role based in Regina, requiring an in office presence 1-2 days per week.

Responsibilities

• Handle inbound and outbound calls, emails, and customer follow-ups.
• Schedule appointments and coordinate with contractors and internal teams.
• Review applications, verify customer eligibility, and ensure data accuracy.
• Maintain and update records in internal systems.
• Support reporting and documentation requirements.
• Assist customers with empathy, professionalism, and clear communication.
• Manage multiple priorities in a fast-paced, customer-focused environment.

Qualifications

• 1-3 years of customer service experience (call centre experience preferred).
• Strong verbal and written communication skills, with the ability to clearly explain information to diverse audiences.
• Experience handling high-volume phone-based customer interactions.
• Strong attention to detail and accuracy in documentation.
• Ability to learn new systems quickly.
• Strong multitasking skills across calls, emails, and administrative work.
• Empathy and experience working with or supporting vulnerable populations.
• Reliability, adaptability, and ability to work independently.
• Experience with energy efficiency or utility programs is an asset.
• Familiarity with CRM or reporting tools is an asset.

Targeted Compensation

$23/hour

Canadian Commercial Driving Requirements

If applicable, meet all qualification, licensing, medical, and compliance requirements for commercial drivers under applicable provincial and territorial laws, the Canadian National Safety Code (NSC), and any federal regulations for extra-provincial operations, including hours-of-service and safety fitness requirements.

Compensation Range

• Currency CAD
• Type Hourly
• Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
• Compensation Range $17.00 - $27.50
• CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students.
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale.

OUR MISSION

We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.