Remote Renewals Account Specialist

OpenText; Richmond Hill; On-site; CAD 69,000 - 104,000; Full time

Benefits offered by this job

Benefits package

Vacation entitlement

Paid time off

Job summary

OpenText, The Information Company, is hiring a Renewals Account Representative to drive maintenance renewals within a designated territory. You will protect the installed base licenses on support, minimize reductions or cancellations, and look for upsell and cross-sell opportunities, including multi-year renewals and premium offerings.

The role blends phone-based remote selling with occasional face-to-face meetings.

Qualifications

• Tenacity and focus to hit ambitious targets.
• Polished written, spoken, and listening skills for all levels, including executives.
• Sales processes and win-win approach to customer interactions.
• Change agent mindset with entrepreneurial drive.

Responsibilities

• Renew maintenance renewals for existing customers and ensure licenses stay current.
• Identify upsell and cross-sell opportunities, including multi-year renewals and premium offerings.
• Collaborate with Sales for new business opportunities and lead passes.
• Develop strategic account plans and maintain a robust pipeline.
• Meet customer satisfaction targets through proactive engagement and support.

Skills

Prospecting

Relationship building

Account planning

Pipeline management

Customer engagement

Upselling & cross-selling

Communication

Job description

OpenText, The Information Company, is hiring a Renewals Account Representative to drive maintenance renewals within a designated territory. You will protect the installed base licenses on support, minimize reductions or cancellations, and look for upsell and cross-sell opportunities, including multi-year renewals and premium offerings.

The role blends phone-based remote selling with occasional face-to-face meetings.