Sr. Customer Relationship Manager

OpenText

Richmond Hill

On-site

CAD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Inclusive work environment

Opportunities for personal growth

Competitive compensation package

Job summary

A leading information management company in Richmond Hill is seeking a Mid-Senior level Sr. Customer Relationship Manager. This role focuses on maintaining and growing revenue through strategic customer partnerships. You will be responsible for building strong relationships with key accounts and ensuring exceptional service delivery. The ideal candidate has extensive experience in customer relationship management, a deep understanding of the industry, and a proven track record of achieving revenue goals. Competitive compensation package with a contract employment type.

Qualifications

5+ years of experience in customer relationship management or sales.
Proven track record of achieving revenue and MCV goals.
Familiarity with software development or technology industry.

Responsibilities

Maintain and grow revenue through strategic customer relationships.
Build and manage a sales pipeline for new business.
Provide exceptional service and support to customers.

Skills

Exceptional customer relationship management

Revenue generation

Consultative selling

Negotiation skills

Understanding industry trends

Education

Bachelor's degree or equivalent

Job description

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Primary objective is maintaining and growing revenue by developing programs with strategic customers that will drive community programs and community revenue.

The position is focused on building and growing relationships with key strategic accounts, that are typically OTs top revenue generating accounts. The Sr CM is an integral part of their customers organization and plays a key role in mentoring new team members.

What The Role Entails

Providing exceptional service by reaching out via phone, email and on-site meetings on a consistent basis to build strong customer relationships.
Proven track record of consistent revenue and MCV achievement often focused on a particular industry

Guardian of Revenue

Following a consultative and proactive process to produce competitive renewal process.
Utilizing a standard operating procedure to bring renewal contracts in at full value and on time.
Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
Constant identification of at-risk contracts and early engagement with internal stakeholders to mitigate revenue erosion. This includes contract buy-outs when necessary
Partnering with PS on implementation projects to make sure services are delivered on-time to assure revenue recognition according to SOW/contract
Constant monitoring of revenue trends for accurate FY revenue forecasting

Champion of Growth

Ability to develop a strategic relationship that allows you to build, manage and execute a sales pipeline that will result in consistent quarterly MCV (new business) performance.
Ability to identify up-sell and cross-sell opportunities, lead pass and partner with field sales to successfully close new business for OT.
Ability to develop and execute community programs that include partnering with SMB AEs on programs that generate community MCV and revenue

Trusted Advisor

Trusted advisor to the Customer for their support and business needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
Taking ownership of the accounts assigned with a strong sense of urgency to manage a portfolio resulting in full value, on time renewals.
Understanding of road map for OT solutions to bring additional value to customers and growing revenue for assigned territory.
Being knowledgeable about customer and industry trends relating to B2B, B2C and A2A, that will contribute to being a trusted advisor for customers
SME on a service/solution, allowing for mentoring and educating of team members on how service benefits the customer
Developing and presenting best practices and new approaches to customers, at industry conferences and Enterprise World
Typically establishing and growing relationships at the strategic/executive/C-level of an account

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Seniority level